Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Creating A Hybrid Workspace Strategy

The global pandemic has opened up the door to challenges in many workplace environments. But with challenges also come opportunities. Many companies have had to create hybrid workplace plans to ensure work productivity doesn’t slow down. The development of the hybrid workplace strategy is a win-win for employees and businesses. This strategy offers the flexibility of working from home or the option of working on-site if the employee needs focus and a routine.

Conflict Management and the Major Incident Management Process

Major incidents are, by their very nature, stressful and intense. The ITIL 4 definition of a major incident is: High-stress situations can cause conflict that left unchecked could delay the fix effort. Since we already have a definitive guide on incident management, this blog post will focus specifically on the major incident management process.

What Is the Importance of Condition-Based Asset & Equipment Monitoring?

It has been seen several times that organizations provide maintenance only after sudden asset failure or sometimes too much maintenance is provided to the asset. In these types of scenarios, the actual performance of the asset is not seen & calculated. Therefore, providing maintenance on time to assets is important. However, maintenance shall be neither too much nor too little. Organizations shall emphasize condition-based assets monitoring so that Maintenance is done on time. To fulfill this purpose.

Creating Efficiency for University Operations through Software

University operations play a pivotal role in creating a productive and successful learning environment. These are the foundations upon which the institutions are built. ‍ In order to manage a large number of students, staff, and resources, universities need robust systems that provide real-time data and transparency across all areas of their operations. Universities are complex organizations with a myriad of moving parts. Each university department has its own objectives, budgets, and personnel.

3 ways to align IT and OT asset management practices

Smart factory advancements in manufacturing mean more and more operational technology (OT) devices are connected to the network. Today, more than ever before, it’s possible to visualize and monitor OT asset health the way you monitor IT assets. It’s even possible to see the relationships and dependencies between manufacturing and OT assets. This reduces the risk that an OT-related patch or change will negatively impact the production environment.

UK Project Turns E-Waste into Gold

Electronic waste has long been a massive threat to our environment – and this problem is set to grow exponentially over the next decade. In fact, projections show that 74.7 million metric tons (MMT) of e-waste will be generated globally by 2030, compared to 53.6 MMT in 2019. E-waste is a growing concern for companies who wish to adopt more sustainable business practices, as the amount of business technology that is replaced and thrown out is a leading contributor to the problem.

AWS vs. Azure vs. Google Cloud: Which Cloud Provider is Best?

Over the last two decades, we have seen companies move to the cloud in hordes and presently, the cloud is often the default option for almost all new enterprises. Only companies in a very narrow niche are sticking to on-premise solutions. And the trend is expected to continue. In 2021 alone, the end-user spending in cloud computing was around 482 bn USD.

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All About ITOPS: IT Operations Roles & Responsibilities

IT Operations or ITOps have long been a key part of IT service management (ITSM) for organizations. It has played and continues to play an important role in maintaining organizations’ IT infrastructure up and running and making IT available to all employees. Unlike the service desk which directly communicates with the employees, the activities of ITOps rarely involve direct contact with the users they serve.

How Asset Tracking Strategies Boost Business Performance?

Many big organizations do not pay attention to their assets, where they are located, and who is using them when organizations do not pay attention to their assets and pieces of equipment! Asset theft, asset misplacement, misuse, or personal asset utilization chances are more. Asset theft is a massive issue across the world & it is common in all industries.