The latest News and Information on Managed Service Providers and related technologies.
Managed Service Providers (MSPs) are on the hook to deliver reliable, performant, and secure services to their customers. Production issues or security incidents can threaten SLAs, customer contracts, and ultimately business reputations. To state the obvious, MSPs need to understand what is going on in their environment so they can effectively identify and diagnose production issues before they impact customers. This is the idea behind “observability.”
Managed Security Service Providers (MSSP) are IT companies that operate some portion of their customer’s security infrastructure such as firewalls, VPNs, spam / antivirus systems, and intrusion detection tools.