Operations | Monitoring | ITSM | DevOps | Cloud

We shipped v2 of a small products API on a Thursday. Green CI. Green replay. The new search endpoint worked. I went home feeling competent. Friday morning I ran the same traffic against both builds with proxymock and compared the SQL. v2 had added 80 queries on the same HTTP script. A per-product audit COUNT was firing inside the list handler. A startup migration had run ALTER TABLE and CREATE TABLE audit_log. Total DB time was up 70 ms on a demo that should have been boring.

A customer emailed on a Tuesday: checkout hung for ten seconds. I opened our tracing tool, punched in the time window, and got nothing. The trace was sampled out. We keep 1% of traces, like most shops with real traffic do. The one request that actually mattered was in the 99% we threw away. I spent twenty minutes admiring our observability stack before admitting it couldn’t answer a first-grader’s question: what happened to this person? Here’s what I know now.