2022 was an amazing year for NinjaOne and our partners. This year alone, we released three new products to general availability and delivered over 400 product enhancements and new features for our customers. Most critically, improvements crossed products, use cases, and users to deliver a better IT management experience for all our customers.
There’s no doubt that patching is tedious work. However, CNP technologies’ article on the importance of patching points out that “74% of companies say they simply can’t patch fast enough because the average time to patch is 102 days.” Understanding the patch management lifecycle is the first step that organizations take towards optimizing patching processes and creating a more secure IT environment.
Patching is an essential function within any MSP or IT department, so maintaining a successful patch management process is a top priority for organizations. A patch management audit allows organizations to analyze and adjust their patching processes to make them more effective. Use this patch management audit checklist to evaluate and improve your current patch management process.
A help desk can be an important and essential component of a successful business. The HubSpot Annual State of Service in 2022 reports, “A remarkable 91% of respondents agreed with the statement ‘our help desk system increases productivity.” Not only do help desks provide service to organizations, they also deliver a lot of value. To capitalize on this value, businesses should look to increase help desk efficiency. One of the best ways to do this is to utilize help desk software.
IT help desk support has been a constant need in organizations from small businesses to enterprises. Then, the pandemic spurred an increase in demand for help desk employees, and the tried-and-true tactics and strategies that were previously used to hire in-house help desk employees don’t seem to work as effectively. Recruiting and hiring for these positions has been very difficult in the current candidate-driven market.
If you've felt like it’s been hard to find new tech talent lately, you’re not alone. IT recruiting has been an uphill battle for employers, with inflation causing increased salary requirements and a high number of competing offers for IT professionals. With increased competition, the benefits and compensation you offer is the first step in getting more candidates in the door.
