Operations | Monitoring | ITSM | DevOps | Cloud

“Malicious cyber actors aren’t making the same holiday plans as you.” (CISA & FBI) Summertime is prime time for cyberattacks. According to one survey, 58% of security professionals believe that there is seasonality in the attacks that their company experiences every year, with the majority citing summer as high season for breaches.

The OnPage team is pleased to inform that we’ve been included in Gartner’s ® latest Hype Cycle for ITSM, 2023 report, listing OnPage as a sample vendor in the Automated Incident Response category. For those unfamiliar with it, Gartner’s Hype Cycle for IT Service Management (ITSM) highlights tools and technologies that shape the ITSM ecosystem.

The PagerDuty Operations Cloud is your platform for action in critical moments. By harnessing the capabilities of AI and automation, it has the ability to detect and diagnose disruptive incidents, assemble the appropriate team members for prompt response, and optimize your digital operations by streamlining infrastructure and workflows.

Maintaining a comprehensive and engaging status page is the cornerstone of an effective incident communication strategy, yet too many companies limit themselves in this respect. Some rely on an assortment of disjointed application monitoring and manual incident notifications, while others look to the cheapest status page they can find.

In today’s rapidly evolving digital landscape, organizations heavily rely on their applications and systems to deliver optimal performance. As such, driving down the key metric of Mean Time to Resolution (MTTR) is clearly one of the biggest challenges facing observability practitioners today.

“Existing workload automation strategies are unable to cope with the expansion in complexity of workload types, volumes and locations driven by evolving business demand, as per Gartner. Digital business is slowed without collaboration and automation inside and outside of IT, leading to siloes of capabilities across business and IT teams.Cost optimization is an evolving challenge, driven by technical debt and requirements to demonstrate business value of investments.”

According to the Uptime Institute’s 2022 Outage Analysis report, one out of every five companies has experienced a “serious” or “severe” incident over the past three years—a percentage that’s increasing. Those incidents are expensive: over 60% cost more than $100,000, while 15% set their companies back close to $1 million.

I firmly believe in never letting a good incident go to waste. Incidents expose weak spots and create opportunities for medium and long-term investments. In analyzing incidents and understanding their root causes, organizations can identify areas that require additional resources or enhancements. When incidents are used to align your platform and product engineering, it opens up opportunities to enhance the performance and security of your product.