As we announced last week, the Nexthink ‘Through the Crisis’ series gives our customers a voice to talk about what the challenges of 2020 have been like for them professionally – working from home while trying to cope with the huge upsurge in demand and responsibility.
Though there is an entire industry devoted to telling you otherwise, most people prefer to work for large organizations. On the one hand, their appeal makes perfect sense. Big employers offer higher salaries, better benefits, and a longer employee tenure. Yet, there are some noticeable wrinkles that come with life in a large organization. Chief among them, bigger companies often exhibit a poor overall Digital Employee Experience.
For a lot of Nexthink’s technical professionals, 2020 has been one of the most challenging and rewarding periods of their professional lives. Our customer base was impacted globally by COVID-19, and we were honored to be able to support them whenever and however we could, working closely to leverage their existing investment, as well as developing and distributing tailored services for those that needed them.
After working in enterprise IT for over 20 years, I’ve come to the realization that most departments suffer from the same underlying contradiction. By nature, we IT professionals are a logic-seeking, detail-oriented bunch. Much of our work can take months, if not years, of meticulous planning and research. We find comfort in gazing upon complex, multi-colored scrum boards and searching for answers to problems that any sane person would avoid.
The catchphrase “shadow IT” has always been a bit misleading in the world of tech support. Is using Dropbox instead of Google Drive akin to committing some seedy act in a dark alleyway? Jokes aside, it seems tech support’s real problem has less to do with terminology and more to do with the way they approach shadow IT. Their aim is often near-sighted because their tools hold them back.
