How to manage downtime incidents with Atlassian Statuspage
Watch this video for a quick introduction to StatusPage, how it can help you communicate with your users during downtime, and learn how to get started.
Operations | Monitoring | ITSM | DevOps | Cloud
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What Really Happens in IT During an Outage?
A typical workday for your IT team may go from calm to all hands on deck. When a problem occurs on your servers, you may not know the cause right away, but before you can start figuring it out, customers are blowing up your phone and monitoring systems. Everything you do from this point has a timestamp attached to it. If you wait five minutes to put up a status page, that could equal 100 people who have submitted tickets. The longer you wait, the more people you will have to get back to.
Issue and Update Previews
A preview is now shown when creating new issues or updates to issues. These preview pages display what the issue or update will look like while providing you with insight into how many team members will be notified, how many subscribers for each notifier will be notified, the type of notification to be sent, and schedule information if an issue is scheduled.
Subscription and Dashboard Improvements
Improved Subscription Preferences Flexibility. Subscribers now have greater control over events that they're notified of. Specifically, subscribers can now opt-out of a descendant event while remaining opted into the superevent (e.g. opting out of issue postmortems or issue resolutions while still opting into issue updates).
Four Reasons Your Daycare Needs a Status Page
A snow delay can throw a wrench into your typical workday at the daycare center — especially if you’re fielding emails and phone calls from concerned parents. When you start receiving these emails, phone calls or texts from parents asking whether to pack their kids’ lunches, you may have to answer each of message in an emergency. This can snowball into calls or emails asking for more information about the snow delay.
Three Reasons Why Your Business Needs a Status Page
An outage with one, several or all of your servers is hectic enough, but add in a stream of emails and phone calls from concerned customers and you’ve got a full-on situation. When you start receiving these emails, phone calls or texts from clients who need access to their applications on these servers, you may have to individually answer each request in an emergency or during scheduled maintenance.
How DigitalOcean does incident management with Statuspage
DigitalOcean is a cloud infrastructure provider with users and data centers around the world. The DigitalOcean customer support team works to ensure its community of users have the right information about service upgrades at all times. Learn how they manage downtime and incident communication with Statuspage.
How Dropbox uses Statuspage to keep users out of the dark
Dropbox is a cloud file hosting company with more than 500 million users. The Dropbox team puts a lot of work into making sure its services are up and available around the clock. At the same time, they recognize that occasional interruptions to service are inevitable and leaving users is not acceptable. The Dropbox team uses Statuspage to keep users informed about downtime and incident communication.
Be kind during downtime: spread #HugOps love today (and every day)
Have you ever seen a tweet like this and wondered what it was? It’s #HugOps! We’re sending you some giant #HugOps today (and every day), and hope that after reading this you feel inspired to pass on some #HugOps, too.
Uptrends and StatusHub integration
We are pleased to share that Uptrends is the latest monitoring service to be added as an integration in StatusHub.