Operations | Monitoring | ITSM | DevOps | Cloud

In this episode, Fran Fernandez and Zack Austin invite Tali Shushan, IT Automation Manager at First International Bank of Israel, to the studio to explore how automation can give time back to IT teams and fundamentally transform the way work gets done. Tali explains why successful automation starts small, why teams should measure outcomes in time rather than tasks eliminated, and how AI and automation can work together without removing humans from the equation.

Fran Fernandez and Tali Shushan discuss why IT professionals are more important than ever in the age of AI and automation.

Fran Fernandez and Pramin Pradeep, co-founder and CEO of BotGauge AI, delve into how AI is changing software development, quality assurance, and enterprise IT. Pramin explains why faster AI-assisted coding has created new pressure on testing, why companies need visibility into every agent operating in their environment, and how red teaming, tracing, production observability, and human oversight can help organizations deploy agents safely.

Every IT organization has a small group of people who hold the answers everyone else depends on, and that dependency carries a cost that never appears on a dashboard. It shows up in constant interruptions, on-call rotations that keep routing back to the same names, investigations rebuilt from scratch every time an incident resurfaces, and the pressure carried by the one person who knows how the environment behaves under stress.

What does it take to make AI and automation actually work in enterprise IT? In this episode of Agents of IT, Resolve’s Zach Austin sits down with Nick Dimmock, Co-Founder and CEO of TechWorks, to discuss how IT automation is evolving, why trusted data matters, and what organizations need to build before AI can deliver meaningful business outcomes.

What does it take to scale AI and automation in IT? Nick Dimmock, Co-Founder and CEO of TekWurx, joins Agents of IT to discuss trusted data, process maturity, governance, and building confidence in automation.

How do you build enterprise AI agents that actually take action? In this live demo, Resolve shows how Agent Lab helps IT and operations teams build, test, and deploy AI agents using natural language. See how teams can turn business requirements into executable workflows, give agents specific skills, establish guardrails, and automate real IT resolutions across enterprise systems.

As AI agents gain access to sensitive data, tools, and enterprise systems, effective governance requires real-time visibility, controls, and recovery. This Zero Ticket Minute explores how trusted autonomy can help organizations scale agentic AI safely.

When should enterprises use autonomous AI agents, and when is deterministic automation the better choice? In Episode 26 of Agents of IT, Resolve Chief Product Officer Fran Fernandez and Director of Product Marketing Zach Austin sit down with Nelson Vega, SVP of Customer Solutions at Resolve, to discuss how enterprises can adopt agentic AI while managing risk, governance, consistency, and accountability.

See how to build an HR PTO agent with Resolve Agent Lab. In this Resolve Reels demo, we create a purpose-built AI agent by adding automation skills, instructions, conversation starters, and guardrails. The agent can answer PTO questions, check balances, account for calendar conflicts, and submit requests through systems like Workday or ADP. See how Resolve helps teams build AI agents that take action across enterprise systems.