Today we’re proud to announce the general availability of best-in-class Synthetic Monitoring capabilities within Splunk Observability Cloud. Now, IT and engineering teams can proactively measure, monitor and troubleshoot their critical user flows, APIs and services, connected across Splunk Observability.
We’ve got exciting news: The Forrester Wave™: End-User Experience Management, Q3 2022 report has been released – and Nexthink has been named a leader in End-User Experience Management! In case you’re unfamiliar, this report provides a comprehensive evaluation of the nine most significant end-user experience management (EUEM) providers by one of the world’s leading research and advisory firms.
The past few years have led to a significant increase in customer demands, and customer service agents are feeling the pressure. According to a recent Zendesk CX Trends report, 68% of agents report feeling overwhelmed. Here at PagerDuty, we believe that happier customer service agents lead to more positive customer interactions and stronger relationships with your brand.
DX NetOps 22.2 continues to deliver our industry-leading visibility, scale and modern network coverage...now beyond the network edge to quickly and easily isolate end-user experience impact of managed or unmanaged network changes.
Download your complimentary copy of the 2022 GigaOm Radar Report For Network Observability here. As the 2022 GigaOm Radar Report for Network Observability states, "Network observability is a category of platforms and tools that go beyond device-centric network monitoring to provide truly relevant, end-to-end visibility and intelligence for all the traffic in your network, whether on-premises, in the cloud, or anywhere else.".
I’m excited to be able to announce the availability of the new eG Enterprise Express Logon Simulator for AVD that now provides any AVD administrator with a no-risk, powerful “synthetic” monitoring tool to track logon performance and failures.Slow logon performance has been one of the most challenging user complaints that VDI and digital workspace administrators and support teams have to deal with.
We're very excited to release AppSignal for Ruby gem 3.1, which adds a Magic Dashboard for MRI VM stats. By upgrading to the latest Ruby gem, you'll automatically get this dashboard created in AppSignal as soon as data from the new probe starts flowing in. Here's what you'll see: Magic Dashboards give people amazing insights into applications with zero setup. They work automagically to give your team performance insights into gems like Puma, Sidekiq, ActiveJob, ActionMailer, and others.
With the continued focus in our space on the movement from MSP to MSSP, it’s crucial to remember that products alone don’t necessarily make you an MSSP. For smaller customers, although you might be able to provide a range of security solutions (like EDR and backup) and compliment these with an RMM to provide insight and control over end user devices, this is not enough to call yourself an MSSP.
