Operations | Monitoring | ITSM | DevOps | Cloud

4 Signs Your IT Operations Are Ready for AI Agents

Is your IT operations model keeping up with growing complexity? From rising incident volumes to costly outsourcing and unnecessary escalations, here are 4 signs it may be time to rethink how your IT operations run. Discover why enterprises are turning to AI agents to reduce manual work and scale operations.

The most expensive hour in IT: Why major incident management is Agentic ITOps' moment of truth

Picture the bridge call at 2 am. A Sev1 has taken down a critical service, and the paging storm has pulled forty people out of bed, even though only six of them will ever touch the fix. The first hour disappears into roll call and trying to figure out which changes shipped last night, which alerts are related, and who actually owns the failing service.

Automate the Work, Elevate the People

In this episode, Fran Fernandez and Zack Austin invite Tali Shushan, IT Automation Manager at First International Bank of Israel, to the studio to explore how automation can give time back to IT teams and fundamentally transform the way work gets done. Tali explains why successful automation starts small, why teams should measure outcomes in time rather than tasks eliminated, and how AI and automation can work together without removing humans from the equation.

When Does Insight Become Guided Action?

AI can already tell operations teams what is wrong. The harder part is everything between knowing and doing. Skylar is closing that gap through guided action: recommendations grounded in live operational context, reviewed by the right owner, and connected to governed execution. In many post-incident reviews, the surprising moment is not when the team finally understood the problem. It is when they realize how long the organization waited after it already knew enough to act.

600 People Still Isn't Fast Enough for IT Operations

What happens when even 600 people aren't enough to keep up with incident volume? In this clip from BigPanda's Project Zero conversation, Tal explains why adding more L1 headcount doesn't necessarily mean faster incident resolution. The challenge isn't just capacity. It's the manual operating model. Watch the full Project Zero conversation on our channel.

Episode 19- What Gen Z Actually Thinks About AI

In Part 1 of this conversation, three early-career professionals at Digitate — Ryan Bascos, Renad Morrar, and Ritu Bhalodia — join The Intelligent Enterprise to share what it actually feels like to start a career in the age of AI: the tools they rely on, the concerns they carry, and what their generation sees that others might be missing.

What is Agentic IT Operations (Agentic ITOps?)

Agentic IT operations (Agentic ITOps) deploy autonomous AI agents that can perceive, reason, plan, and act to investigate incidents, coordinate people, and improve with every incident they touch. Think of it as the next step in a progression, where monitoring surfaced the symptoms, AIOps separated signal from noise, and Agentic ITOps takes action on what it finds.