On-call 3.0 Overview
Here is On-call 3.0, the result of your feedback, deep examination, and fundamental improvements that makes on-call a better day to day experience.
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ilert ChatOps: Check on-call status on Microsoft Teams
There are multiple methods to configure the ilert on-call lookup for Microsoft Teams. In this video, we demonstrate how to designate the lookup specifically for a particular team and that team's chat.
How to create an on-call policy and rotation in OneUptime?
In this tutorial video, we walk you through the process of creating an on-call policy and rotation in OneUptime. We start by explaining what an on-call policy is and why it’s crucial for your organization. We then guide you step-by-step on how to set up a policy, including defining the policy name, setting the escalation rules, and adding users to the policy. Next, we delve into creating a rotation for the policy. We explain how to set the rotation length, start time, and participants. We also show you how to handle holidays and time-off requests within the rotation.
On-Call Management Models
In today's fast-paced digital landscape, incident management is crucial for maintaining operational excellence. During this process, on-call management models play a critical role in promptly addressing and resolving incidents. On-call management involves the organization of teams to ensure prompt response and resolution of incidents and is necessary to streamline incident resolution, ensure 24/7 availability, and allow for fair and transparent on-call rotations.
ilert ChatOps: Check on-call status on Slack
The /il-oncall Slash command allows you to find out who is on-call from any Slack channel. This video demonstrates how to set up on-call lookup for a specific team and chat. Learn more about this ilert feature and its setup options here.
AWS Access IAM User management in Slack
Need CONTROL OF YOUR PROD INFRA? Give Automatic Access to the current oncall.
Get Automatic Oncall Reports
As a Pagerly user, you can easily access the Oncall Summary from PagerDuty and Opsgenie to gather information for your Oncall Handover. This includes the current count, incoming tickets, resolved tickets, and your team's trends. With Pagerly, you can generate your entire Incident Reports during the oncall shift.
A Detailed Guide to Setting Up Effective On-Call Rotations
On-Call Schedules are predefined rotations/shifts assigning team members to be available for incident response at specific times. They are essential for ensuring round-the-clock support, swift issue/incident resolution, and continuous service availability. For a robust On-Call system, proper schedules are essential serving as the backbone of reliable Incident Response, and ensuring your team is well-prepared to address technical challenges effectively.
Unified Incident Management: Merits of Combined On-Call and Incident Response | Squadcast
In this session, we explore the crucial aspects of effective on-call management and incident response in product organizations. Squadcast combines On-Call and Incident Response into a single platform using automation capabilities for enhanced reliability, continuous learning, and better productivity. 🔍 Timestamps.
Introducing Grafana OnCall shift swaps: A simpler way to exchange on-call shifts with teammates
A family member’s birthday, that concert you’ve waited all year to see, an impromptu weekend getaway with friends — there are a lot of reasons software engineers might want to switch on-call shifts. And rather than have to frantically send Slack messages to your teammates, wouldn’t it be nice to automate the process and quickly find the coverage you need?