AI Knowledge Base: How to Use AI for Knowledge Management
Organizations increasingly rely on knowledge bases to centralize information and boost productivity.
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The latest News and Information on IT Service Management, Service Desk and related technologies.
Transforming Customer Relationships in a Changing Distribution Landscape #shorts
Transforming Customer Relationships in a Changing Distribution Landscape Evolving Interactions: Explore how the changing distribution landscape is transforming vendor-customer interactions. Strengthening Relationships: Learn why enhancing relationships with all customer interfaces is crucial for driving technology adoption and success.
Service & Security Management with Ivanti Products
Service & Security Management with Ivanti Products Join us for an insightful session that delves into the successful implementation of Ivanti products at a leading bank. This comprehensive video offers valuable insights and key takeaways for technology enthusiasts and industry professionals. Here's what you can expect: Ch Markers Ch Markers.
Application Experience - Amplifying Observability for Today's Experiential World
Nexthink’s industry-leading Experience 24 Events in Boston and London brought together over 1000 IT professionals dedicated to accelerating the value of strategic adoption of DEX. A hot topic was the growing recognition that traditional Observability solutions (APM’s and other high-cardinality technology monitoring solutions) while necessary, are insufficient to solve the full, end-to-end visibility of how employees are experiencing the totality of their web applications.
The 10 Best CMDB Tools For 2025
It may sound obvious, but having a Configuration Management Database (CMDB) tool is essential for a growing business. Serving as the backbone of IT infrastructure, a CMDB acts as a centralized repository for tracking hardware and software assets, enabling organizations to understand dependencies and maintain seamless operations. Yet, with the market flooded with CMDB tools offering diverse capabilities, finding the right solution for your organization’s unique needs can be challenging.
Meet Zia: ServiceDesk Plus' AI-powered virtual assistant! [On-premises]
Meet Zia, our own AI-powered virtual assistant designed to improve your service desk efficiency by automating routine tasks in the on-premises version of ServiceDesk Plus. From predicting ticket categories, templates, or approval actions, to automating request closures, Zia (once trained on your past ticket data) can do it all—freeing up valuable time for you and your IT service desk team. Set up the Zia Bot to be the go-to conversational assistant for end users and customize its actions to help users create tickets, request for services, or access self-service articles, reducing the L1 footprint.
New SolarWinds Report: Automation, Self-Service, and SLAs are keys to ITSM efficiency
Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for up-levelling ITSM.
4 Takeaways from the SolarWinds State of ITSM Report
The SolarWinds State of ITSM Report has arrived. To uncover key trends, challenges, and practices in today's IT Service Management (ITSM) landscape, we’ve analyzed over 2,000 ITSM systems and more than 60,000 aggregated, anonymized data points spanning 13 months from July 1, 2023, to July 31, 2024. Here are a few things we found interesting.
CMDB vs Asset Management: The Difference Between CI's And Assets
The terminology used in the world of IT Service Management (ITSM) can be somewhat confusing. However, correctly understanding the scope and depth of each of its practices can be crucial for a company’s future. Today, we will explore one of those ongoing debates: CMDB vs. Asset Management. These two concepts have many similarities. In fact, they sometimes overlap. But they are not exactly the same thing. So, how do they differ? Primarily, in their scope.
3 Best Practices for Non-Profit Campaign Project Management
Managing campaigns in a non-profit organization is complex, especially with limited resources and high expectations for impact. Effective campaign project management ensures that each initiative not only meets its goals but also aligns with the organization's mission, budget, and timeline. With the right approach, non-profits can maximize their outreach, maintain transparency, and drive greater engagement among stakeholders and communities.