Operations | Monitoring | ITSM | DevOps | Cloud

In this episode of Azure on Air, we sit down with James Reed from West Coast Cloud to talk about how MSPs and CSPs are actually managing Azure costs - not with another dashboard, but with real tools and automation that clients can trust.

Alloy Navigator’s AI ticket summaries help your IT team get up to speed on any support ticket—so they can resolve issues faster. No more scrolling through endless conversations and ticket updates! AI-powered summaries are available for incidents, problems, change requests, work orders, and service requests. AI ticket summarization and other AI-powered insights were introduced in the Spring 2025 release of Alloy Navigator (Enterprise and Express editions).

As mission requirements evolve, federal agencies and defense teams need infrastructure supporting AI/ML workloads anywhere, from secure cloud environments to disconnected edge locations. In this fireside chat, Mark Lewis (VP, Application Services at Canonical) and William Crum (Senior Defense Success Engineer at SpectroCloud) discuss how their organizations are helping federal customers deploy secure, scalable, and consistent Kubernetes and AI infrastructure across hybrid and edge environments.

Sometimes, being the interviewer can be as nerve-wracking as being the interviewee, especially since these kinds of conversations are not ones that you have on a daily basis. It can be difficult to know what questions to ask, things to watch for, questions you need to be prepared to answer, etc. All of this is made even more challenging when you consider the technical skills that IT organizations require.