The latest News and Information on Managed Service Providers and related technologies.
I’m sure for most of you reading this, you are well aware of just how powerful PowerShell can be. Speaking with partners and prospects over the years who were either using or evaluating our software, I’d often get asked: “Can your products do X?”.
A help desk can be an important and essential component of a successful business. The HubSpot Annual State of Service in 2022 reports, “A remarkable 91% of respondents agreed with the statement ‘our help desk system increases productivity.” Not only do help desks provide service to organizations, they also deliver a lot of value. To capitalize on this value, businesses should look to increase help desk efficiency. One of the best ways to do this is to utilize help desk software.
IT help desk support has been a constant need in organizations from small businesses to enterprises. Then, the pandemic spurred an increase in demand for help desk employees, and the tried-and-true tactics and strategies that were previously used to hire in-house help desk employees don’t seem to work as effectively. Recruiting and hiring for these positions has been very difficult in the current candidate-driven market.
Microsoft has announced that Windows 10 21h1 will go in End of Servicing (EOS) on December 13, 2022, and a month later, on January 10, 2023, they will put Windows 8 in End of Life (EOL)—Windows 8.1 End of Life will also occur on the same date. What does this mean for you as an MSP or internal IT team… should you care? The short answer is “probably”.
If you've felt like it’s been hard to find new tech talent lately, you’re not alone. IT recruiting has been an uphill battle for employers, with inflation causing increased salary requirements and a high number of competing offers for IT professionals. With increased competition, the benefits and compensation you offer is the first step in getting more candidates in the door.
