Operations | Monitoring | ITSM | DevOps | Cloud

Managing Application Uptime - Hosted Status Page vs DevOps Team

When your software goes down, there are two audiences that need to know about it. One: the people who are going to get frustrated and blame you for the inconvenience. Two: the people who can fix the problem. The first audience doesn’t need to know the details of the problem – they just need to know that you’re on top of fixing it, and how long they can expect to wait before full functionality is restored (insofar as you can make a realistic estimate about that).

Top 10 Reasons AlertOps is Better Than PagerDuty: #2

A service-level agreement (SLA) defines the level of service expected from a service provider. As such, an SLA plays a key role in an organization’s ability to fulfill customer requests. If an organization breaks an SLA, it risks significant revenue and brand reputation damage. Perhaps worst of all, this organization may lose customers to its rivals if it cannot comply with SLA mandates.