In the software lifecycle, you need to know what is affecting the customer from your frontend code to your underlying infrastructure. However, no one to date has solved for monitoring the health of software code vs. systems at the level that we have taken on — or at the scale that our customers require, as everything from grocery shopping to gaming is now digital.
Everyone’s software crashes. As an engineer, you don’t feel your users’ frustration unless they reach out to customer support, write bad reviews, or tweet about it. This feedback is often lacking relevant information to resolve the issue. In some cases, you can re-engage with the customer, but that process is time-consuming and inefficient. Another option would be to examine the crash reports, but sometimes they don’t give sufficient insight to fix the problem.
Documentation is a roadmap. It gives us the safest route to reliable, performant code. And just as maps are updated to reflect changing infrastructure, we update our documentation to give you the best way to purposefully use Sentry. In our latest edition of Dogfooding Chronicles, we use Discover to root out the bane of all companies everywhere: the 404 page.
Successful businesses don’t sort data — they shape it. Discover, Sentry’s query builder, gives form to your event data so you can measure performance and trace issues across all your projects. Here’s how.
In a previous life as an Android developer, a customer reported a nasty bug that we didn’t know how to fix. After what felt like countless hours of debugging and writing back and forth to customer support, our only option left was to get our hands on the users’ local database. However, for a variety of reasons, we couldn’t ask the customer to root the device, copy the database, and send it to us.
