Operations | Monitoring | ITSM | DevOps | Cloud

Smarter Device Refresh Decisions with Teneo Managed Digital Employee Experience (DEX)

How do you know which employee devices really need to be replaced? Teneo Managed Digital Employee Experience (DEX) gives IT teams the visibility and data they need to make smarter device refresh decisions based on actual device health and user experience.

Teneo Managed DEX: How to Resolve Microsoft Teams Issues Faster

See how Teneo Managed DEX helps IT teams identify and resolve Microsoft Teams issues faster, often before they become another service desk ticket. In this Managed DEX example, Teneo shows how Digital Employee Experience (DEX) monitoring and automated remediation can help detect a Microsoft Teams problem, take action and get the employee back to work faster. Teneo Managed DEX helps organizations.

CAASM in Action: Continuous Cyber Asset Management with Teneo & ThreatAware

See how Teneo’s CAASM solution, powered by ThreatAware, helps security teams continuously manage and monitor their cyber asset landscape. In this short demo, discover how ThreatAware makes it easier to create focused asset views, identify areas that need attention, and schedule reports to keep teams informed, helping turn cyber asset visibility into ongoing action. Teneo and ThreatAware bring your security data together to help you uncover gaps, improve cyber hygiene, and reduce risk across your attack surface.

NYDFS Part 500 Asset Inventory Requirements: How Technology Can Support Section 500.13

Financial-services organizations may already have multiple tools telling them what exists across their environment. The problem is that those tools do not always agree. An endpoint platform may recognize a device that a vulnerability scanner does not. A network system may identify an active device that is missing from another asset record. The same device may even appear under multiple names across different platforms. That creates a simple but important question: Which view can you trust?

How Packet Analysis Accelerates Root Cause Analysis for Application Performance Issues

Back when I was a network administrator, one of the most frustrating phrases I would hear was: “The application is slow.” Today, after years of working with customers, not much has changed. The technologies are different, the networks are faster, and the applications are increasingly distributed across data centers, cloud platforms, and SaaS providers, but the troubleshooting challenge is often the same. Users know something is slow. Application teams believe the servers are healthy.

Palo Alto Networks Plans to Acquire Embrace: Why Digital Experience Is Becoming a Strategic Priority

When Palo Alto Networks announced its intention to acquire Embrace, my first thought wasn’t about Embrace itself. My first thought was that digital experience, including Digital Employee Experience (DEX), has officially become strategic. For years, DEX has often been viewed as something that sat on the edge of infrastructure monitoring, endpoint management, and service desk operations. Important? Absolutely. Strategic? Not always. This acquisition changes that conversation.

Why Written AI Policies Alone Won't Protect Your Organization

Most organizations have responded to the rapid growth of AI by creating written policies that define acceptable use. A clear AI policy can establish expectations, assign responsibilities, and help employees understand how AI should and shouldn’t be used. But policy alone can’t provide oversight and is almost impossible to enforce at scale without the right tools.

Why AI Governance Is Now the Biggest Challenge for Enterprise AI

For the past couple of years, most conversations about AI in business have centered on adoption. Which tools should organizations deploy? Where can AI improve productivity? How quickly can it deliver value? Those questions still matter, but they are no longer the most difficult ones to answer. AI is now appearing across business applications, employee workflows, development environments, and customer-facing services.

Preparing for CIP-015: Building Operational Resilience Through Visibility, Detection, and Segmentation

Utility organizations preparing for CIP-015 should think beyond compliance. The organizations that will be best positioned are those investing in comprehensive network visibility, continuous operational intelligence, and segmentation to strengthen cyber resilience and operational continuity. This article explains what CIP-015 means, why it matters, and how Teneo helps utilities build a practical roadmap toward operational resilience.

Integrating Digital Employee Experience (DEX) with ServiceNow: What IT Teams Need to Know

As CTO for Teneo, I get the opportunity to meet with many of our customers to talk about plans for the next few years. I often find we spend a lot of time talking about Digital Employee Experience, but far less time is spent fixing the operational friction that quietly erodes it. Slow devices, degraded application performance, and recurring service desk tickets are common themes in many organizations.