Operations | Monitoring | ITSM | DevOps | Cloud

The increasing frequency and severity of ransomware attacks are driving significant changes in the cyber insurance market. The May 2021 attack on Colonial Pipeline Co. showed—or rather, confirmed—just how vicious and financially damaging these events can be. Unsurprisingly, cyber security insurers are taking steps to limit their exposure to losses from cyberattacks.

As a Cloud Service Provider (CSP), Managed Service Provider (MSP), or Managed Security Service Provider (MSSP) you are instrumental in delivering effective and reliable managed security services to your clients. With cybercriminals taking advantage of less secure environments and becoming more advanced with their security breaches, this is becoming increasingly complex.

In 1988, Neil Rackham wrote SPIN Selling, a book designed to teach a sales method revolving around problem-solving rather than following a script.

At N-able, we pride ourselves on creating a world-class culture where people are the center of everything. We know that when we take care of our N-ablites, they will be able to bring their best energy to work every day and focus their time and attention on supporting our customers. This same idea holds true for MSPs—and anyone who wants to create an exciting and desirable culture within their own organization.

I was hosting my regular monthly Business Office Hours a few weeks ago and the following question was posed by one of my partners: “Do you have any collateral or talking points I can use to help persuade my break/fix customers to move over to managed services?”

As I said the first time I wrote about this topic, “You don’t know what you don’t know.” In this blog, we’re going to look at five more things in N-central that you might not know how to use—or you might not even know about them at all. If you haven’t read my first blog, check it out here.

For the second year running, CRN readers have voted N-able as the Number 1 RMM software in the Annual Report Card (ARC) Awards. The ARC Awards are one of the most prestigious honors in the IT industry, highlighting vendors’ commitment to partner satisfaction and reinforcing their dedication to channel partners through nurturing and growing partner relationships.