Recent travel disruptions have impacted customers in more ways than one. Cancelled flights, extended airline wait times and staff shortages have all contributed to long-awaited holidays being disrupted or cancelled, often at the last minute. As a result, there has been an erosion of consumer trust and confidence in the travel industry.
Our feature development has always been heavily influenced by our users. Some of our most popular features were directly requested by people using our products on a daily basis, which we believe is one of the best ways of developing a product such as ours. If one person wants to monitor something, chances are others will do too. Which is how our new feature: Sitemap Monitoring was incepted!
PCI? PCI SSC? PCI DSS 4.0? Need these acronyms explained? Well, this blog is for you. Read on to find out how the new PCI DSS 4.0 (a set of security standards created to ensure companies maintain a secure financial environment) will affect how you transact online, monitor your website payment gateways and more.
Travel websites, in particular airlines are key targets for cyberattacks, the reward for compromised data is high in this industry due to the sensitivity of the data involved. Over the years, there have been a number of airline data breaches, with some companies suffering multiple attacks. By analysing some of the major airline and travel attacks over the years and being aware of tactics used by hackers, security procedures can be put in place to prevent attacks.
Why should you use Single Sign-On? It’s simple; one less password!
The travel industry was hit harder than any other industry throughout the pandemic. Frequent changing of rules and restrictions resulted in multiple setbacks. Travel companies had significant difficulties navigating the field and it wasn’t without devastating losses. The Office for National Statistics (ONS) data shows that turnover in travel and tourism businesses declined to 26.0% of February levels, compared with 73.6% in all other industries.
The ‘Add to Cart’ user journey is one of the most common ecommerce customer journeys used by website owners. For obvious reasons, ensuring potential customers can search, select a product, and checkout successfully is a vital function. Unlike ecommerce customer journey map tools, Synthetic user journey monitoring can assist in creating a positive customer experience by tracking performance metrics, and sending alerts if issues do occur.
Broken forms can have a massive impact on businesses. Detecting problems as fast as possible is essential in ensuring you are providing the best service to your users and preventing major company issues. Does your website rely on forms in order to process payments, capture lead data or provide search capabilities? Do you have an ordering system trusted by hundreds of people to complete their daily jobs?
Our brand new Google Analytics integration has just landed! Now you can benchmark your website performance on your real website analytics.
The temptation with synthetic user journeys is to create a single, long running journey that checks everything in one go and run it every 5 minutes. This may sound like a good idea because one journey is cheaper than five or because there’s fewer scripts to maintain, but it will make your life much harder and is likely to still cost as much due to the total time it takes to run. Therefore a good approach to user journey monitoring is to create atomic journeys.
