Operations | Monitoring | ITSM | DevOps | Cloud

On June 24, 2026, Shopify experienced a widespread service disruption that affected storefronts, admin dashboards, and merchant access across multiple regions. While the outage did not impact every user, reports quickly surfaced from merchants around the world who were unable to access stores, log in to administrative tools, or complete routine operations.

Enterprise IT networks power business operations across the world. As businesses scale to catch up with an increasingly-demanding user base, networks also grow more complex. IT teams managing these networks have to monitor more data than before, under more stringent SLA terms, with little room for failure. Trying to do this manually across thousands of devices can take a lot of time and effort, and are prone to errors.

Earlier this year, Grafana 13 laid the groundwork for making it easier and faster than ever to turn your data into actionable insights. With our latest minor release, Grafana 13.1, we're building on that foundation, expanding observability as code, bringing Grafana Assistant to more data sources, and streamlining the everyday workflows teams rely on to visualize, analyze, and act on their data. Download Grafana 13.1 Below are just some of the highlights from Grafana 13.1.

Managing assets across multiple offices, warehouses, plants, project sites, or retail locations can quickly become challenging. As organizations grow, assets are transferred between locations, assigned to employees, repaired, replaced, or retired. Over time, records can become inaccurate, leading to missing assets, duplicate entries, and compliance risks. This is where physical asset verification becomes essential.

The Preservation Hold Library silently inflates SharePoint storage. Replace it with Squirrel Recycle Bin Capture for compliant retention in customer-owned Azure.

How do you choose the best ITSM tool for your team when 20 vendors all promise the same three things: native AI, ITIL alignment, and a single system to run your whole IT operation? It is the fair question we hear most from IT managers and service desk leads, and the cost of getting it wrong is high. An ITSM platform is a multi-year commitment where your team works inside every day, so a poor fit shows fast as slow tickets, manual workarounds, and a migration nobody wants to repeat.

Enterprise IT operations leaders are realizing that legacy incident management processes cannot keep pace with today’s sprawling, hybrid-cloud enterprise environments. Enterprise IT doesn’t look anything like it did even five years ago. Hybrid cloud architectures, distributed microservices, and increasingly rapid CI/CD cycles have increased the speed and complexity of IT operations by orders of magnitude, leaving ITOps teams struggling to keep up.