Operations | Monitoring | ITSM | DevOps | Cloud

How to Solve "Cannot Reproduce" Bugs That Cost Support Teams Hours

Support teams frequently face vague customer reports and incomplete data but need to offer fast resolutions autonomously without escalating to developers. In this article, learn how to equip support engineers with tools to diagnose root causes in minutes, increasing self-sufficient issue resolution. We explore eliminating the ‘Reproduction Tax’ for ‘cannot reproduce’ bugs using runtime context to achieve technical certainty at scale.

Kiro Can Now Use Lightrun via MCP

AI code assistants transformed how software is written. They did not transform how it fails. Today, we’re announcing a new MCP integration between Lightrun and Kiro. Kiro now gains live runtime visibility through the Lightrun MCP, grounding AI-assisted development in how code actually behaves at runtime. Kiro, the AI coding assistant from the teams at AWS, is built for velocity and intuition. It helps teams move from specification to production faster by turning intent into working code.

How to Make AI-Generated Code Reliable with Runtime Context

AI coding assistants like Cursor and Claude Code are driving massive productivity gains, yet they have introduced a critical validation gap in the software delivery lifecycle. While these tools excel at generating syntax, they lack visibility into live production environments. This article explains how Runtime Context, the missing nervous system of AI development, secures production by moving from probabilistic guessing to deterministic, live code validation.

Kiro Can Now Reason With Lightrun's Live Runtime Context

AI code generation is fast. Making it reliable requires runtime context. Today, Kiro gains live runtime visibility with the Lightrun MCP. This grounds AI-assisted development in how code actually behaves at runtime. Kiro, the AI coding assistant from the teams at AWS, is built for velocity and intuition. It moves from specification to production with speed and structure, helping teams turn intent into working code. But until now, like every AI coding assistant, Kiro had a major blind spot.

What is Runtime Context? A Practical Definition for the AI Era

TLDR: Runtime Context is live, execution-level access to a running production system. It lets engineers and AI agents ask precise questions of running code and get answers immediately, without redeploying or interrupting users. This is the new baseline for reliability.

How to Ensure AI-Generated Code is Reliable with Runtime Context

TLDR: AI coding assistants have sped up code delivery, but created a validation gap. Historic telemetry and static analysis cannot predict the behavior of unfamiliar, high-volume code. Lightrun’s Runtime Context MCP closes that gap, allowing AI assistants to verify behavior before it breaks, and resolve issues in real time.

Lightrun 'Runtime Context' Empowers AI Coding Agents to Build Software That Works in the Real World

Safe, Direct Access to Runtime Code Across Staging, Pre-prod and Production via MCP Enables Fundamental Step Forward in Autonomous Software Delivery and Reliability for Enterprises NEW YORK, December 10, 2025 – Lightrun, a leader in software reliability, today launched its new Model Context Protocol (MCP) solution, enabling the industry’s first fully integrated Runtime Context for AI coding agents.

Side-by-Side Variable Comparison for Snapshot Debugging

When you’re debugging a tricky issue in a distributed system, “what changed?” is often the most important question. You add logs, you capture data, you redeploy, and suddenly your browser is full of open tabs, copied JSON blobs, and screenshots of log lines. Comparing behavior between two requests, two users, or two releases turns into a manual, error-prone chore. Lightrun Snapshots were built to fix the data collection side of that story.

Top 4 Inefficiencies For Dev Teams Resolving Issues

Every hour developers spend troubleshooting is an hour they’re not building features, innovating, or delivering value to customers. Yet in most organizations, issue management and debugging remains one of the biggest drains on productivity and release velocity. That frustration is exactly what led our founders, themselves developers, to create Lightrun.