Operations | Monitoring | ITSM | DevOps | Cloud

The digital workplace has outgrown the support model built to maintain it. Employees now depend on an mix of devices, applications, AI tools, and connected workflows to get their work done. As this environment becomes more complex, IT is expected to support more technology, control costs, and enable greater productivity. Traditional, ticket-driven support makes that difficult.

An HR colleague at GSK was having trouble with her screen. The default fix was the obvious one: give her a bigger monitor. She turned it down. What she truly needed was an accessibility tool to magnify what was already on the screen she had. Sarah Jones, Senior Director, Global Site Operations and Executive Services at GSK, shared that example in a recent HR Grapevine feature on Women in DEX, the global collective Nexthink launched in March.

Helping federal agencies reduce digital friction, strengthen mission continuity, and make better use of limited resources.