Operations | Monitoring | ITSM | DevOps | Cloud

The demand for organizations to minimize downtime, swiftly address issues, and proactively manage the infrastructure has never been greater. But how can teams be expected to meet that challenge with legacy tools and approaches? Enter Zero Ticket IT, a transformative approach where AI-driven automation eliminates traditional ticket bottlenecks, empowering IT teams to focus on innovation and strategy. But how do you know if your team is truly ready for this transformative leap?

The rate at which vulnerabilities are being exploited is on the rise. The VulnCheck company, which specializes in vulnerability intelligence, found that in Q1 2025, 28.3% of vulnerabilities were exploited within 1 day of CVE disclosure. Keeping your systems up to date is more important than ever. The reality is that many security teams are running scans and then exporting to giant spreadsheets, which are “tossed over the wall” to the Operations team with little context.

The gap between security operations and IT operations poses significant risk. It’s increasingly clear that DevOps leaders, IT managers, and enterprise teams face an uphill battle to manage growing threat complexity, endless patches, and compliance requirements while operating in silos. Bridging this gap is essential to effectively manage risks and enhance operational efficiency.

You can infer from Jensen’s keynote speech that moving forward, AI will need to be evaluated by operational outcomes, rather than by speed or accuracy KPIs, such as resolution rates or proactive service restorations in ITSM. ITSM was designed to make complexity manageable by modifying user interfaces, workflows, and playbooks for automation across sprawling operational environments. Automation has improved speed, but never changed the fundamental model: humans being the decision engines.