Operations | Monitoring | ITSM | DevOps | Cloud

DevOps - Roles and Responsibilities

As DevOps grows within the tech industry, it continues to play a vital role in modern software development by bridging the gap between development and operations. DevOps engineers juggle a wide range of tasks in their daily life, combining coding, automation, system management, and team collaboration. In this blog, we’ll explore their core responsibilities, highlight essential best practices, and show how solutions like OnPage can help streamline their workflows.

A Process for DDoS Incident Response

A distributed denial of service (DDoS) attack overwhelms a server, service, or network with internet traffic to disrupt or halt normal operations. This is typically achieved by multiple compromised systems flooding the target with traffic. The result is that legitimate users cannot access the systems or services, causing significant operational and financial impact.

OnPage Atlassian Jira Service Management Integration

OnPage + Jira: Instantly Alert and Mobilize Your On-Call Teams Say goodbye to missed high-priority tickets! With the OnPage-Jira integration, critical Jira issues instantly trigger alerts to your on-call teams via the OnPage mobile app—ensuring fast response and accountability. What this integration offers: Instant alerts for critical Jira tickets Two-way communication between OnPage and Jira.

How to Combat MSP Alert Fatigue

Managed service providers (MSPs) are responsible for monitoring hundreds or even thousands of devices, meaning that they must have a practical way of identifying incidents, vulnerabilities, and outages. The obvious choice is employing an incident alerting tool that can deliver alerts to the on-call engineers responsible for maintaining system health and performance.

Incident Alerting and On-Call Management for MSP (Managed IT Services) Explainer

Managing incidents, on-call, and mass notifications as an MSP just got easier. OnPage helps Managed Service Providers cut down MTTR, hit SLAs, and make sure critical alerts from tools like Jira, ConnectWise, Autotask, and ServiceNow reach the right people—fast. Plus, when urgent updates need to go out to your entire business ecosystem, BlastIT delivers instant mass notifications.

OnPage Phone App Tutorial: Essential Features

New to OnPage? This tutorial walks you through everything you need to get started with the OnPage app! Learn how to send and receive critical messages, view on-call schedules, utilize message templates, add message notes, use multi-login, and customize your OnPage settings. In this video, you’ll learn: How to send and receive OnPage messages Managing on-call schedules & escalations Using multi-login for multiple accounts Adjusting settings for alerts, tones & notifications.

What Grafana OnCall's Maintenance Mode Means for On-Call Teams

If you’ve been using Grafana OnCall OSS for incident management, you may have already heard the news—it’s now in maintenance mode and will be archived within one year. Grafana Labs recently announced that Grafana OnCall OSS is now in maintenance mode and will be archived in 2026. This means no new features, limited updates, and eventually, no support.

From Tickets to Action: Ensuring Proactive IT Support with Jira and OnPage

We’re excited to announce the launch of our bi-directional integration between OnPage and Jira! This integration is designed to bridge the gap between ticket creation and incident response, ensuring that IT, DevOps and other tech teams who rely on Jira to manage their incidents can automatically identify and engage the right on-call staff—ensuring critical incidents are addressed in real time without delay.

OpsGenie End of Life? What's next for OpsGenie users.

If you haven’t heard already (which would be shocking considering the numerous posts I’ve seen on Reddit) Opsgenie’s end of life is right around the corner. This means there is no better time for Opsgenie users to explore alerting and on-call management tools outside of the limited alternatives provided by Atlassian. So, I felt now is a better time than any to address the needs of those affected by the dissolution of Opsgenie and reveal why OnPage should be your new platform of choice.