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How to Prove Your Network Operation Center (NOC)'s Effectiveness
If you’re a telecom provider, you already know that the network operations center (NOC) is integral to service delivery, maintaining uptime, and continuous optimization. These and other vital functions are what empower you to provide seamless service for your customers and stay one step ahead of your competitors. Your team knows all of this already, but how do you demonstrate the effectiveness of your NOC to external stakeholders and leaders?
The Future of IT Operations: Why Auto-Remediation is a Game Changer
IT teams are drowning in alerts, tickets, and endless firefighting. With growing complexity across infrastructure, networks, and applications, manual incident response isn’t just inefficient—it’s unsustainable. That’s where auto-remediation steps in. Auto-remediation goes beyond detection and alerts—it takes action.
A Field Operations Guide for Telecom
Telecommunications (telecom) is the foundation of modern connectivity, enabling the transmission of voice, data, and multimedia across vast distances. Telecom companies build, operate, and maintain extensive infrastructure that supports everything from mobile networks and broadband internet to enterprise communication systems. This infrastructure includes fiber-optic cables, cell towers, satellite systems, and data centers that work together to deliver seamless connectivity.
How to Mitigate and Prevent Network Automation Risk
Network automation platforms have many self-evident benefits. They empower NetOps teams to accomplish a lot more in a lot less time. More specifically, network engineers can automate simple tasks so that they can focus on more important, big-picture objectives. These platforms can streamline multiple processes before uniting them into a single, seamless flow.
Last Mile Automation: Going from Alerts to Action
In today’s digital-first world, IT teams rely on a vast array of tools to monitor, manage, and optimize infrastructure. Network monitoring tools, security platforms, IT service management (ITSM) solutions, and observability stacks provide real-time insights into digital environments’ health and performance. But there’s a catch—most of these tools stop at alerting.
Maximizing Automation ROI: The 8 Use Cases You Need to Know
When people hear the phrase “process automation in IT,” they first think of the purely technological benefits. These include automated incident resolution, meaningfully improved process orchestration, reduced ticket volumes, and more. The factor that should be just as top-of-mind, though, is something that’s vital to both your automation program’s longevity and your organization’s overall success: automation ROI.
Automated BigPanda Alert Remediation for Azure Applications
This demonstration shows how Resolve automates the remediation of unreachable web application. This alert is generated by BigPanda and Resolve workflows automatically diagnose the issue and remediate it without human input, creating a loop of self-healing IT. This workflow is built with Resolve's drag-and-drop designer, streamlines tasks like creating a ticket, updating monitoring tools, diagnosing issues, and performing remediation steps.
BigPanda Alert Remediation for Network Latency Issues
This demonstration showcases an automated workflow in Resolve Actions to fix high latency between an application server and a database server. The workflow is triggered automatically with a BigPanda alert. The automation responds to the alert, creating a ticket, providing real-time updates, and performing diagnostics. It checks for issues like network interface problems, CPU utilization, and memory to identify and fix the root cause.
AI-Powered Automated Incident Resolution
This incident resolution demonstration showcases how Resolve leverages language learning models (LLMs) like ChatGPT to enhance IT process automation. This example focuses on a network bandwidth issue, and how Resolve workflows speeds up incident resolution with minimal human input. What you'll learn.