Operations | Monitoring | ITSM | DevOps | Cloud

Whether you’re supporting remote teams or working in a hybrid environment, IT asset management (ITAM) is a critical practice to the business and your service management strategy. If you’ve been following our ITAM series and are delivering services to employees, you most likely have an understanding of the ITAM essentials and questions to keep in mind when developing a strategy. Now in this blog, I’ll guide you on the journey to take your strategy to the next level.

Get above and beyond Oracle monitoring on SCOM by creating actionable ServiceNow incidents from your SCOM alerts with real-time, two-way synchronization. Cookdown and NiCE have joined forces to help you leverage your SCOM and Oracle monitoring investment while increasing your IT Service Management quality, in the best possible way.

Organizations today use a wide range of apps and services as part of their IT infrastructure. This includes a combination of private and public clouds, third-party apps, security services, databases, and so on. With such a complex infrastructure in place, organizations face the challenge of monitoring the uptime of all these services to ensure continuous business availability.

Depending on the business, there’s a myriad of IT assets to keep track of and doing it manually can be taxing. An IT asset management system allows IT pros to monitor all the hardware and software introduced into the business and when those assets exit. When a service desk has details on each IT asset, where it resides, and its owner, IT pros can provide continuity of service and better manage service costs. IT assets can be physical, digital, software, and in the cloud.

Welcome back once again! This is the third and final part of this series on using the Elastic Stack with ServiceNow for incident management. In the first blog, we introduced the project and set up ServiceNow so changes to an incident are automatically pushed back to Elasticsearch. In the second blog, we implemented the logic to glue ServiceNow and Elasticsearch together through alerts and transforms as well as some general Elasticsearch configuration.

Managing IT projects often gets difficult and complex. Adhering to timeline and quality is a challenge while executing any large project. IT teams run projects of various types and sizes, including periodic audits, complex app development, and change rollouts. The projects involve varying degrees of complexity and require flexibility in the process so they can be delivered on time.

Recently, I’ve had many discussions with supply chain operations managers about the status of their barcode printers. I observed that there is a big gap between how most people want their printer management to be and how it actually is—it all comes down to perception vs. reality. I heard about challenges such as entire printer systems breaking down during peak times, operations workforces ordering duplicate or unnecessary supplies, and admins not knowing what’s in their inventory.