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The latest News and Information on Asset Management, Device Management and related technologies.

Proving DEX outcomes in real life #technology #cybersecurity

Sep 26, 2023 By Ivanti In Ivanti
Trying to establish DEX KPIs is often a sticky point of the budgeting conversation. What can you point to when it comes to actual business impact and outcomes from your digital employee experience initiative? Tony Miller, Ivanti’s VP of Enterprise Services, explains his metrics and methods for proving DEX impact.
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Digital employee experience- a fireside chat with an IT leader

Sep 25, 2023 By Ivanti In Ivanti
Digital employee experience (DEX) is a hot topic across the IT community. So, we sat down with Ivanti’s VP of Enterprise Services, Tony Miller, for an honest discussion about DEX. And it wasn’t short of questions! In this fireside chat: What’s Tony's team at Ivanti doing to improve DEX of their users? What to look for in DEX tools and how to secure budget for the investment. Who should be part of a team leading DEX efforts internally? How to find balance between daily operations and long-term DEX efforts and get started on DEX.
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"What made me invest in DEX"- an interview with an IT leader

Sep 22, 2023 By Ivanti In Ivanti
Everywhere Work has heightened the need for improving the digital employee experience (DEX). Yet, 56% of IT professionals say that they don't have a high level of buy-in from their C-suites for a DEX initiative. This raises the question, how can IT teams secure buy in for their DEX initiatives and become a true strategic business partner? Tony Miller, Vice President of Enterprise Services at Ivanti, sat down to discuss recent research findings and what led him to become an internal ambassador for DEX.
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Exploring the Realm of Helpdesks: Your Complete Guide | Infraon

Sep 21, 2023 By Infraon In Infraon
Are you ready to delve into the captivating world of helpdesks? Join us as we'll take you on a step-by-step exploration of helpdesks. Learn about their pivotal role in troubleshooting, their exceptional ability to predict and prevent issues, and how they pave the way for quick solutions and delighted customers.
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Infraon

The Ultimate Guide to IT Asset Management: A Step-by-Step Checklist

Sep 20, 2023 By Suraj Niyogi In Infraon
Are you still relying on spreadsheets and a pen-and-paper approach to track your company’s assets? Although using manual procedures to keep track of your equipment makes sense, these asset management methods are outdated and error-prone. In fact, 46% of organizations say that human error is their biggest challenge when it comes to effectively reporting on assets. So, as your company grows and expands, you need to implement more mature processes to derive the most benefits from your ITAM tools.
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A stepbystep guide to planning and measuring digital employee experience - DEX

Sep 20, 2023 By Ivanti In Ivanti
When budgets are closely scrutinized you need to justify every investment, especially the long-term one which results aren’t visible overnight. Digital employee experience (DEX), though a strategic initiative, may prove challenging to push forward without a clear roadmap or measurement of every step. During this 30min webinar we tackle how to plan your DEX initiative, step-by-step. We’ll discuss a staggered approach that instantly helps your IT and security operations, whilst improving DEX in the long term.
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ITSM Metrics: Your Guide to Operational Excellence and Data-Driven Decisions - Infraon

Sep 19, 2023 By Infraon In Infraon
Unlock the power of ITSM Metrics with this comprehensive guide! In this video, we delve into the world of IT Service Management metrics and how they drive operational excellence, data-driven decisions, and user satisfaction. From understanding essential metrics like Incident Volume and First Call Resolution Rate to exploring their strategic significance, you'll gain insights to elevate your IT services. Whether you're a tech enthusiast or a business leader, join us on this journey to harness the true potential of ITSM Metrics!
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Asset Infinity

Tips for using Asset Check-In and Check-Out System Efficiently

Sep 18, 2023 By Asset Infinity In Asset Infinity

In today's fast-paced and technologically-driven world, organizations of all sizes are recognizing the importance of effective asset management. From equipment and tools to laptops and vehicles, keeping track of valuable assets is crucial for maintaining operational efficiency, reducing losses, and ensuring accountability. This is where Asset Check-In and Check-Out Systems come into play.

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