Operations | Monitoring | ITSM | DevOps | Cloud

IT problems repeat themselves. Every time a technician solves the same issue from scratch, your MSP loses time—and your clients wait longer than they should. In this tutorial, we walk through Solutions Management in MSP Central: how to document fixes, use Zia AI to generate solution articles, set review dates, and publish content directly to the Self-Service Portal—so both your technicians and your clients can resolve issues faster, without starting from zero every time.

When AI could only answer questions, a bad prompt just meant a bad answer. But now AI agents read your documents, browse websites, and actually do things on your behalf. So when someone sneaks a malicious instruction into a file or a webpage, the agent doesn't just say something wrong. It does something wrong!

������ �������� ������������ ���� ��������! This month, we're bringing you two new ManageEngine Marketplace extensions for ServiceDesk Plus Cloud that help bridge the gap between your monitoring tools and your service desk. With the Grafana extension, alerts automatically create and resolve tickets in ServiceDesk Plus Cloud—eliminating manual ticket creation and ensuring incidents are tracked the moment they're detected.