Operations | Monitoring | ITSM | DevOps | Cloud

How Is AI Changing IT Operations? Building Production-Ready AI Agents with Alex Zinovy

Sep 2, 2026 By Resolve In Resolve
How is AI changing IT operations, and what does it take to move AI agents from impressive demos to production-ready systems? In this episode of Agents of IT, Resolve’s Zack Austin sits down with Alex Cinovoj, Founder and CTO of TechTide AI, to explore what enterprise AI looks like when it has to work in the real world. Alex brings years of hands-on IT, infrastructure, DevOps, and AI engineering experience to a conversation about the shift from experimenting with AI to building trustworthy systems that deliver measurable outcomes.
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Major Incident Management: A Playbook for I&O Teams

Sep 1, 2026 By Derek Pascarella In Resolve
It's 2 a.m. Monitoring alerts are firing, the on-call engineer is being paged, and customer reports are arriving faster than anyone can triage them. A bridge call opens. Infrastructure, network, application, and service desk teams hop on with different fragments of context. Meanwhile, executives want to know the scope, customer impact, and expected recovery time. This is not the moment to decide who is in command or how often updates should go out.
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