Operations | Monitoring | ITSM | DevOps | Cloud

Top tips is a weekly column where we highlight what's trending in the tech world and list practical ways to explore these trends. This week, we're looking at something we rarely think about until the end of the day: the tiny digital habits that quietly eat away at our time. Have you finished a workday feeling busy but strangely unaccomplished? You started with the best intentions.

Riya has managed IT operations at a mid-sized FinTech company for six years. She knows the infrastructure inside out: Every server, monitoring alert, and compliance requirement is owned by her team. So when Riya heard the engineering lead mention their new internal developer platform in a quarterly review, she assumed her team would be looped in eventually. This did not happen. Three months later, Riya's team was called in to investigate an outage.

Organizations are increasingly integrating GenAI capabilities into their applications to deliver richer, more contextual user experiences—from AI-powered customer support and enterprise search to content generation, virtual assistants, and automated workflows. To build and scale these GenAI-powered experiences, they are turning to platforms such as Amazon Bedrock, which provides access to foundation models that developers can integrate into their applications.

A friend who runs data engineering at a mid-sized logistics company once showed me something that made me laugh, and then made me a little sad. Her team spent four months building a chatbot that was supposed to answer simple questions like "how many shipments are delayed in the Chennai warehouse right now." The bot worked beautifully in the demo. Then someone asked it a real question, and it confidently returned a number that was off by almost a factor of ten. Not because the model was dumb.