Operations | Monitoring | ITSM | DevOps | Cloud

AI ticket assignment, automated. See how BigPanda L1 Agent routes incidents to the right team in seconds. Enterprise IT teams spend the bulk of L1 capacity on manual triage — connecting fragmented context across tools and routing incidents that often land on the wrong team anyway.

The best incident is one that never happens. The BigPanda team recorded a live demo of the AI Incident Prevention & AI Incident Assistant as part of ITSM Week, hosted by the Service Desk Institute. ITSM teams are measured by how effectively they prevent disruption. Yet many teams still spend too much time reacting to noisy, low-context incidents after impact has already begun. Watch this on-demand session to learn how leading organizations are moving beyond manual firefighting to autonomous operations with Agentic AI.