Operations | Monitoring | ITSM | DevOps | Cloud

IT Pros on the Future of Automation and AI in ITSM

Think about your last online order. If you’re a frequent online shopper and have created profiles for sites you visit often (*raises hand*), then you’re probably familiar with customized recommendations. Based on your purchase history, location, and other factors, the website may suggest other items you might be interested in buying. And if you’re on the site long enough, chatbots may appear asking if you have questions or need assistance locating something.

The Event-Driven Web is Not the Future

When you see a notification on your smartphone, your brain processes the request quickly and determines how to react. It’s an efficient process and your nervous system is built for this use case. By contrast, most Internet-connected systems work in a less event-driven architecture. If there’s a change in one service, you won’t know about it until you check.

Authenticate Puppet Enterprise with FreeIPA using LDAP

Using a Linux Domain controller such as Red Hat Identity Management or FreeIPA? If so then the fields are a bit different than some other LDAP interfaces, which makes it difficult for some to connect to for authentication. Here is a quick how-to on setting up Puppet Enterprise with authentication from FreeIPA. I am assuming that you already have Puppet Enterprise installed with eyaml configured. If not, then you may want to visit these prerequisites.

How to Provision Cloud Infrastructure

One of the best things about cloud computing is how it converts technical efficiencies into cost-savings. Some of those efficiencies are just part of the tool kit, like pay-per-use Lambda jobs. Good DevOps brings a lot of savings to the cloud, as well. It can smooth out high-friction state management challenges. Sprucing up how you provision cloud services, for example, speeds up deployments. That’s where treating infrastructure the same as workflows from the rest of your codebase comes in.