Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Managed Service Providers and related technologies.

Icinga as Open-Source MSP Monitoring Software: Multi-Tenant Monitoring for IT Service Providers

If you run a managed service provider, your RMM software is the backbone of daily operations. Remote management, patch cycles, ticketing workflows – it handles the essentials. But if you’re monitoring more than a few dozen client environments, you’ve likely noticed that monitoring and management are not the same thing. And that difference matters more the larger you grow. This post is not about replacing your RMM.

Site24x7 MSP: The all-in-one platform for managed service providers

Managing dozens of client environments you don't own, behind firewalls you can't see through, while keeping SLAs intact is the essential MSP predicament. Site24x7 MSP is a cloud-native platform built to solve it. From a single multi-tenant console, monitor servers, networks, applications, and cloud workloads across AWS, Azure, and GCP with agent-based telemetry that catches issues before they escalate. True data isolation and RBAC keep client accounts secure. White-labeled portals, domains, and agents make it look like your platform. AI-powered self-healing workflows resolve incidents automatically.

CEO Jeffrey Russell on Technology Modernization

Today’s business environment is shaped by AI, evolving security demands, and a clear commitment to delivering measurable results. In this landscape, technology modernization has become a strategic imperative. Meaningful transformation requires clarity of purpose, deep customer understanding, and the ability to translate technology investments into tangible outcomes.