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The latest News and Information on Managed Service Providers and related technologies.

auvik

What is Shadow AI & What Can You do About It?

Aug 12, 2025 By Ben Botti In Auvik
Artificial intelligence (AI) is now embedded in everyday professional workflows — so much so that 46% of employees say they would continue using AI tools even if their organization banned them. The productivity gains are undeniable, but this widespread, unmonitored use of AI also introduces growing risks around data security, compliance, and governance.
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auvik

Why Visibility Is the #1 IT Priority in 2025: Tackling Shadow AI and Emerging Risks

Aug 12, 2025 By Ben Botti In Auvik
AI adoption is progressing at a rapid pace. What started as a trickle of generative tools is now a flood of autonomous agents, custom copilots, and AI-powered SaaS, most of it entering the workplace faster than IT can keep track of.
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dns spy

The MSP's DNS Security Checklist

Aug 4, 2025 By DNS Spy In DNS Spy
DNS is one of the most important and most overlooked layers in your client’s infrastructure. As an MSP, you’re often the one who gets blamed when something breaks—whether you control the DNS or not. And while many DNS problems are silent, their consequences are loud: email failures, website outages, and frustrated clients. This DNS security checklist will help you proactively identify and fix DNS risks across all your client domains.
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ilert

Cut alert noise with AI-powered grouping for MSPs

Jul 31, 2025 By Tim Nguyen Van In iLert
‍ Managed Service Providers (MSPs) and IT service providers face growing complexity in monitoring client systems – especially when multiple tools are in play. When every minor issue triggers an alert, operations teams quickly drown in noise. ‍ This article shows how ilert’s intelligent alert grouping cuts through that noise by automatically correlating related alerts from the same alert source – reducing alert volume, ticketing overhead, and response time. ‍
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From Burnout to Believer: Why Aaron Betts Came Back Stronger

Jul 31, 2025 By N-able In N-able
In this episode of Now That’s IT, Aaron Betts shares his remarkable journey—from launching his first MSP in 2005 and losing it all during the financial crisis, to taking a corporate detour, burning out, and ultimately returning to lead Intelesys as President. Aaron opens up about the hard-earned lessons of entrepreneurship, the shift from break/fix to managed services, and how a life-altering health scare reshaped his leadership style. He shares how he's rebuilding company culture, redefining success, and guiding his MSP toward a $10M vision—all while empowering his team to think bigger.
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How Automating Incident Management Can Improve ITSM Workflows

How Automating Incident Management Can Improve ITSM Workflows

Jul 30, 2025 By OpsMatters In OpsMatters
Incident Management is a core use case for many ITSM platforms, but in most cases, there are ways to improve its implementation. One of those is through automation, and that's particularly true if multiple platforms are involved. In this article, you'll learn how automating incident management can speed up your workflows and deliver better service results for you and your clients.
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