Operations | Monitoring | ITSM | DevOps | Cloud

Onboarding is an in-depth process that sets the stage for relationships with Managed Service Providers (MSPs) and their customers. Perfecting the onboarding experience will give customers the confidence that choosing an MSP to manage their IT was, and is the best choice. A poor first impression can damage credibility, so it’s vital to have a solid plan in place.

Imagine the scenario: you get an urgent call from one of your customers. All her files seem to be corrupted. And then there’s that email demanding payment via Bitcoin for restoration. She needs your immediate help to get her business up and running. Later on, she’ll demand to know how you let her business be vulnerable to this attack. You had installed firewalls, required strong passwords, and conducted email phishing drills—and still your customer was attacked.

SAP is one of the most business critical enterprise applications. As a result, keeping it secure is a top priority for managed service providers. In the last year SAP has notified its customers of multiple high risk vulnerabilities, through its SAP HotNews email alerts, which require urgent patching – but the challenge for MSP clients is to know “do these impact me?”

Automation has become the backbone for businesses wanting to stay afloat in the highly competitive markets today. Managed Service Providers (MSPs) are among those reaping heavily from IT automation processes. The benefits MSPs obtain from IT automation include lower costs, reduced errors, and increased productivity. With automation, MSPs can acquire better data, become more reliable, and scale their operations.