Operations | Monitoring | ITSM | DevOps | Cloud

Boost customer satisfaction by tracking first call resolution (FCR) rates in your help desk using Analytics Plus reports.

Request Life Cycle(RLC) lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.

ITIL 4 is the first significant update to the leading IT service management (#ITSM) framework since 2011. Drawing on extensive input from industry experts around the globe, #ITIL4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.

Improve customer satisfaction by staying on top of your inactive tickets using the Last Activity Report in Analytics Plus.

Identify the customers who bring in a healthy revenue by using the Customer Effective Rate report in Analytics Plus.

Digital transformation (DX) has taken organizations across the globe by storm by improving operational performance and customer experiences. During this transformation, IT teams need to be prepared to harness the benefits DX has to offer.

Track revenue distribution to fuel profitability in your organization using the Revenue Distribution report in Analytics Plus.

The CMDB allows service desk teams to define CIs specific to the organization and track their relationship.

Focus on the service groups generating higher revenue among your customer accounts using the Gross Group Revenue report in Analytics Plus.

Monitor SLA breaches and ensure better compliance rates across your managed help desk accounts using the SLA violations report in Analytics Plus.