Operations | Monitoring | ITSM | DevOps | Cloud

In this episode of NinjaOne01, Zach Therrien, Technical Marketing Manager at NinjaOne, walks through how to set up and use approval processes in NinjaOne Ticketing. Some tickets shouldn’t move forward until someone signs off, and approval processes let you define exactly who that someone is. What this video covers.

Manage every device, from smartphones to servers, through a single console with real-time visibility, native AI, and built-in automation. NinjaOne Endpoint Management provides IT teams with real-time visibility and granular control over all endpoints, enabling patching, support, and security from a single console. FREQUENTLY ASKED QUESTIONS.

You can still say no in IT without becoming the department everyone avoids. The person asking today might be key to winning a project two years from now. So the reflex shouldn’t be yes. It should be: here’s what’s on our plate, help me understand the ask. You still get to the no, but you keep the relationship, and you show up as a business partner, not tactical support. Watch the full IT Leadership Lab session — linked above.

Every IT pro has a wish list. Fewer tickets. Better documentation. One script that fixes everything. Join us for IT Horror Fest V on Oct 22 at 1pm ET to find out what network nightmares can be unleashed when those wishes come true. You'll hear true tales of downtime dread and production panic, then we'll reveal the fixes and guardrails that can save you from a similar fate. Also featuring: Ghoulish guests, phantasma-riffic prizes, an over-eager automation imp, and more!

Not saying no to a bad call can cost you far more than an awkward conversation ever would. We were pitching schools on something nobody wanted, with no real answer to “why?” other than “the CEO said so.” Months of back-and-forth later, most of it ended up in a closet. If you think it’s the wrong call, speak up, and come with alternatives. Watch the full IT Leadership Lab session — linked above.

NinjaOne Browser Management extends endpoint management into the browser. It covers Chrome, Microsoft Edge, and Firefox on Windows, and runs from the NinjaOne agent and console you already use for patching, remediation, and backup. Most work now happens in the browser, but most IT teams still manage it with GPOs, scripts, or nothing at all. Extensions are the biggest blind spot. Every one is effectively an unmanaged agent running inside the browser, and few tools can see, patch, or remove them.

Not every AI tool has staying power, and the ones that last are the ones that fit your organization’s strategy. AI is following the same arc as the cloud push and the dot-com era: a massive boom, then a contraction. Before you invest, ask what will actually make a difference in your org, and build from there. Watch the full IT Leadership Lab session — linked above.

In this episode of NinjaOne01, Jeff Hunter, Field CTO at NinjaOne, walks through NinjaOne’s new SIEM Exporter App. The app is a dedicated place to set up and monitor the webhooks that send NinjaOne activity data to your third-party SIEM (Security Information & Event Management) system. Note: this is an early access feature, so contact your account manager to have it enabled for your account. What this video covers.

Is an app holding your camera hostage? NinjaOne Remote connects fast, gives you full visibility, and lets you fix it securely. Nothing squats on your computer rent-free. Big shout-out to Marcus Hinojoz (TheITGamer on Instagram) for teaming up with us on this one. Learn more at ninjaone.com.

In IT, you’re pulled in a hundred different directions, sometimes those directions completely conflicting others. And when you finally fix one problem, another pops up in its place, like a technological whack-a-mole. So what do you do if you find yourself stuck in a tough spot? Your first inclination may be to fix the problem. After all, you’re a fixer by nature, so you should be able to take care of it all… right?