Operations | Monitoring | ITSM | DevOps | Cloud

IT issues never wait until you're back at your desk. They hit during a client visit, a coffee run, or halfway across a parking lot — and being stuck without your laptop turns a five-minute fix into a fire drill. Meanwhile, back at the console, proving what happened during a remote session — for an audit, a compliance check, or a "wait, what did the tech actually do" conversation — is its own headache. And technicians and end-users sharing one login experience but needing two completely different views adds friction nobody asked for. What you'll learn.

A P1 ticket sits before anyone notices it's close to breaching. A config change goes out and three days later nobody can say for sure who signed off on it. The information exists somewhere — an email thread, a spreadsheet, someone's memory — but not on the ticket itself, which means by the time you go looking, it's already a bad conversation with a client or an audit finding waiting to happen. What you'll learn.

When people say "document everything," they don't mean literally everything — they mean document what matters. Nobody needs to know the exact kernel version on a server build years from now. What they need is the process: how to get there again, step by step. Watch the full IT Leadership Lab session — linked above.

AI isn't the first technology that looked like it would wipe out jobs. The printing press did the same thing to monks centuries ago — and new opportunities followed anyway. Steve's take: AI is just the next shift in a very long line of them. Watch the full IT Leadership Lab session — linked above.

Everyone says "just write it up" — but too much documentation just creates sprawl, not clarity. Docs pile up, nobody maintains them, and a page last touched 8 years ago doesn't count as current. Documentation only works when it's built into the culture, not treated as a default. Watch the full IT Leadership Lab session — linked above.

No one's ever been on their deathbed wishing they'd worked more — and your team knows that too. When people feel like they can be their full selves and actually live their life, they stay longer. And if they do leave, they're far more likely to recommend your company as a great place to work. Watch the full IT Leadership Lab session — linked above.

Anyone can install a Chrome or Edge extension in about ten seconds — and most IT teams have no idea what's actually running in their users' browsers. When an auditor or a security incident forces the question — "what extensions are installed across our fleet, and who approved them?" — most admins don't have an answer. NinjaOne’s Browser Management brings extension inventory, risk scoring, and browser history directly into the console you’re already using to manage endpoints – no separate tool required.

Have some controversial takes about IT leadership? Do you have some opinions that miiiiight not be shared by others? And, despite going against the grain, are they beliefs that you refuse to budge on? In this stream, we talked with some IT leaders on to discuss some of their hottest takes when it comes to IT and IT leadership. Not only will we be sharing some of these hot takes, but we’ll be talking about why, and the details that may just change your mind.

A device ships out, IT pushes the enrollment profile, and then... nothing. Every tech who's supported Apple Business Manager, Android enrollment, or Windows Autopilot has hit this wall at least once — and it's rarely obvious whether the problem is a bad Wi-Fi handshake, a broken ABM sync, or a config profile that silently failed to apply. In this session, we'll walk through exactly where enrollment breaks and how to fix it fast.

Being in IT is already a job that can take its toll, with always-on hours and constant notifications, it can be a heavy mental load. And when it comes to IT leadership, the responsibilities pile up even more. You now maintain responsibility over an infrastructure that needs to stay on, you interact with every part of the business, and you have to manage the careers of direct reports on your team. All of that can add up to more hours than you have in a day.