Operations | Monitoring | ITSM | DevOps | Cloud

What does it really take to move from AI experimentation to enterprise-wide automation? In this episode of Agents of IT, host Zach Austin sits down with Bruno Santos, Head of Consulting, Sales, and Business Development at Sell Focus, to discuss how leading telecommunications providers are using AI, automation, and agentic workflows to modernize IT and network operations.

Why do so many enterprise AI initiatives stall after the pilot phase? In this Agents of IT Short, Bruno Santos of Sell Focus shares why successful AI adoption starts with solving real business problems, not chasing the latest technology. Learn how IT leaders can scale AI, accelerate automation, and move toward autonomous operations.

Can AI be influenced by something as simple as a T-shirt? New research suggests irrelevant context can affect how some AI models respond. In this Zero Ticket Minute, Ian explains why AI guardrails matter and what IT leaders should consider as they adopt agentic AI and autonomous operations.

See how the new Dynamic MCP Server in Resolve Actions Pro 8.1 lets AI assistants like Claude discover and execute approved Resolve runbooks through the Model Context Protocol (MCP). Watch enterprise automation happen in real time with secure, auditable execution.

AI-powered ransomware is becoming a reality. Researchers recently demonstrated autonomous AI agents that can scout networks, steal credentials, and accelerate ransomware attacks. In this 60-second Zero Ticket Minute, learn what this means for cybersecurity, IT operations, and the future of agentic AI. Can AI also help stop these attacks? Watch to find out.

Learn how to create and deploy a Dynamic MCP Server in Resolve Actions Pro 8.1 and securely expose enterprise automation to AI assistants using the Model Context Protocol (MCP). In this walkthrough, you'll see how to configure an MCP server, publish automation runbooks, connect to Claude Desktop, and execute enterprise workflows directly from an AI assistant. With Dynamic MCP Servers, organizations can make existing automation instantly accessible to AI agents without rebuilding workflows.

Can you trust AI agents in the enterprise? The answer is the workflow behind the agent. In this clip, we explain why automation, orchestration, and policy-driven guardrails are the foundation of secure, enterprise-ready AI.

What if your IT team could enjoy the Fourth of July without getting interrupted by password resets, VPN issues, and routine service requests? In this week's Zero Ticket Minute, see how agentic AI and automation help eliminate repetitive tickets so IT teams can enjoy the holiday while work gets done.

An AI agent is only as useful as the job you can safely hand it. In this Zero Ticket Minute, Ian Coppock, Resolve Customer & Partner Marketing Manager, breaks down why enterprise AI is moving toward purpose-built agents with defined roles, scoped permissions, and real guardrails. That is the foundation for autonomous IT operations and Zero Ticket IT. Subscribe for weekly insights on AI, IT automation, and where enterprise operations are heading.

Most enterprise AI agents take weeks to build. This one takes minutes. Watch how Agent Lab creates purpose-built agents with natural language, adds reusable skills, and sets guardrails before anything ships. From idea to production-ready in a single sitting.