The latest News and Information on Digital Experience Monitoring for End Users, Employees and Remote Working.
This summer has seen a series of outages and performance degradations from some of the world’s most widely used CDNs, including the June 8, 2021 Fastly outage (owing to DNS or configuration issues) and an Akamai outage on July 22, 2021 (also likely caused by DNS failure).
If you live and breathe in the technology industry, chances are you are hearing Digital Experience Monitoring a lot these days. So what is Digital Experience Monitoring (DEM), and why is IT obsessed with it? With a remote-first culture brewing in every company, IT needs to ensure that employees on their machines are productive and satisfied with the performance of typical enterprise applications such as Microsoft 365, Salesforce, Workday, etc. A DEM solution collects application and desktop user experience (UX) insights holistically, giving IT a broader context for troubleshooting performance issues. Let's discuss six use cases for DEM.
DevOps is a common name in the technology household. Teams, small or big, are embracing this concept to deliver applications faster, improve software quality, and add efficiency in the development process from the very beginning. Shortening the feedback loop leads to a cost-effective way for businesses to find and fix defects earlier in the cycle process. Plus, it lowers the software failure rate in production and minimizes time wastage for the development team.
User experience is subjective. For example, asking tourists visiting New York City about their experiences gives different answers. Likewise, end-users who work remotely with different resources and disparate assets can have varied experiences with their business applications. How can IT teams gather this experience data and react faster to improve experience? The answer is Digital Experience Scores.
As a Nexthink V6 Customer, you’re already realizing the power and value of a proactive, Digital Employee Experience (DEX) management solution: more productive employees, reduction in employee issues, and a smoother, more accelerated time-to-resolution for employee-reported IT issues.
This article originally appeared in VentureBeat. “I feel like my job performance is based on a rigged lottery.” That’s what the Director of End User Computing at a large European bank told me two weeks ago. Every quarter, her company runs an NPS-style survey asking employees about their IT Experience. If you work in a corporate setting, you’ve probably seen these questionnaires before.
Here’s a direct quote from an IT Manager I spoke with recently: “We’ve been using virtual desktop infrastructure (VDI) for a large percentage of employees for a few years now, but between you and me, it’s been a mess.
Leading an IT team often involves a careful balancing act between two priorities. On one hand, IT leaders must have an eye for innovation in order to keep up with rapidly changing environments. Meanwhile, there’s the constant pressure to reduce technological costs and ensure that IT is driving real value for the business. Within a nonprofit organization, managing these two priorities becomes an even more delicate process.
