Operations | Monitoring | ITSM | DevOps | Cloud

DevOps gained popularity in order to combat siloed workflows, decreased collaboration and a lack of visibility across the software development lifecycle. While establishing a culture of DevOps has helped teams collaborate better and deliver reliable software faster, DevOps teams don’t necessarily have someone specifically dedicated to developing systems that increase site reliability and performance. That’s where a site reliability engineer (SRE) comes into the picture.

Toil. Few other words have the same visceral impact for SREs as their four-letter nemesis: toil. Although pretty much everyone recognizes and agrees that toil is bad, it is a term that is frequently misused in colloquial use. In common English usage, toil is defined as “long strenuous fatiguing labor”. As a term of art in the SRE profession, “toil” has several very specific characteristics which distinguish it from other sorts of work which people spend time on.

You know this already. Regardless of your size, you must keep up with technological developments in your industry — and, increasingly, in other industries, even those that seem unrelated. Embracing disruption can enable you to increase your market share, revenue, and profit margins. Delegating some development and operations responsibilities to Site Reliability Engineering (SRE) experts allows developers to innovate and create new solutions faster.