Operations | Monitoring | ITSM | DevOps | Cloud

Automate the Work, Elevate the People

In this episode, Fran Fernandez and Zack Austin invite Tali Shushan, IT Automation Manager at First International Bank of Israel, to the studio to explore how automation can give time back to IT teams and fundamentally transform the way work gets done. Tali explains why successful automation starts small, why teams should measure outcomes in time rather than tasks eliminated, and how AI and automation can work together without removing humans from the equation.

Incident Management KPIs: The Metrics Your IT Ops Team Should Track

Incidents are inevitable. Spending three meetings arguing over whether your incident management process is actually improving is slightly more avoidable. Either way, avoiding adverse conditions begins with one element: consistent measurement. For most teams, a handful of incident management KPIs provide a reliable picture of performance from the moment something goes wrong through to final resolution.