Operations | Monitoring | ITSM | DevOps | Cloud

Software installs and access requests do not need tickets. In this Zero Ticket Video Series demo, see how RITA, Resolve’s AI-powered IT agent, automates a Jira access request end to end. RITA understands the request, validates role and policy, provisions temporary access, routes approvals automatically, and delivers full access once approved. No ticket queues. No manual handoffs. Just real resolution through agentic automation.

In the first episode of Telemetry Talks, Diana talks with Jose, VictoriaMetrics Cloud Lead, about the practical origins of observability and how OpenTelemetry is shaping modern monitoring. They cover why observability became critical as systems moved from monoliths to microservices, how OpenTelemetry unifies traces, metrics, and logs while avoiding vendor lock-in, and how it integrates natively with VictoriaMetrics.

Just like "cloud" in years past, the term "AI" has permeated just about every tech space and product. And although AI has plenty of business benefits, there are also plenty of risks in using AI, especially when it comes to sensitive business information. End users may not understand (or care) about the negative impacts of AI, which is where IT comes in. In this stream, you'll learn about how you can build an AI policy that works and how to enforce it so that users actually follow it!

ServiceNow is the system of record for change and approvals in most regulated enterprises. But when evidence lives elsewhere — scattered across CI tools, scanners, tickets, and screenshots — approvals slow down and audits become painful. Developers waste hours chasing proof. CABs approve changes without confidence. Auditors reconstruct history months later. In this video, Matt Bailey shows what changes when evidence is produced continuously, directly from the delivery pipeline, and linked into ServiceNow workflows.

In regulated environments, slow change is often blamed on process. In reality, it’s caused by missing, fragmented, or untrusted proof. Screenshots. Tickets. Manual approvals. Evidence assembled after the fact. In this video, we show what changes when compliance policies are embedded directly into release workflows — and when immutable, machine-readable evidence is captured automatically across CI/CD.