Operations | Monitoring | ITSM | DevOps | Cloud

Close the Loop with User Feedback

Everyone’s software crashes. As an engineer, you don’t feel your users’ frustration unless they reach out to customer support, write bad reviews, or tweet about it. This feedback is often lacking relevant information to resolve the issue. In some cases, you can re-engage with the customer, but that process is time-consuming and inefficient. Another option would be to examine the crash reports, but sometimes they don’t give sufficient insight to fix the problem.

How to use Sentry Attachments with Mobile Applications

In a previous life as an Android developer, a customer reported a nasty bug that we didn’t know how to fix. After what felt like countless hours of debugging and writing back and forth to customer support, our only option left was to get our hands on the users’ local database. However, for a variety of reasons, we couldn’t ask the customer to root the device, copy the database, and send it to us.

Track Session Data with Sentry for JavaScript

It’s January 2021 and you’ve probably broken five out of six New Year’s Resolutions. I don’t want to be the reason for breaking your last one, so I’ll cut right to the chase. We just released an update to our JavaScript SDK with the ability to track the health of your releases and support for Web Assembly. Still with me? Great.