Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Center Operations Manager and related technologies.

Webinar: Halo & SquaredUp - Dashboards that deliver

SquaredUp and Halo teamed up for a live webinar exploring why visibility matters, the reporting challenges many organisations face, and how HaloPSA data can be transformed into engaging dashboards using SquaredUp. We also heard from a customer on how they're using dashboards to manage costs and improve service delivery. Whether your goal is sharper reporting, greater visibility for customers, or a clearer demonstration of the value your services deliver, this session offers practical insights and real-world examples to help you get there.

Getting started with Huntress dashboards

If you run Huntress across a fleet of client environments, you already know the console gives you a solid view of agent health, threat detections and incident reports. What it doesn't give you is a way to put that data next to everything else you're tracking, your PSA tickets, your other security tools, the rest of your stack, so you can see the whole client picture in one place.

Notes from the Field: Understanding "Lost connection" LAS activations in Citrix Virtual Apps and Desktops

With the transition from file-based licensing to the License Activation Service now complete, many Citrix administrators are spending more time in the Citrix Cloud licensing portal. As organizations continue to operate and troubleshoot LAS-based Citrix Virtual Apps and Desktops environments, it becomes increasingly important to understand what the licensing dashboard is actually showing.

Getting started with Microsoft Defender dashboards

Microsoft Defender does a great job protecting you and your organization from online threats. It is constantly working to detect and collect security data so you don’t have to worry about falling behind on incidents and vulnerabilities. The Defender portal can also provide great insights into that data, but connecting it to the rest of your stack is difficult.

Webinar: Beyond SCOM - Your dashboards, your journey

Many organisations have built their monitoring on SCOM and SquaredUp Dashboard Server, and built it well. But the modern IT estate has moved on. Cloud services, SaaS platforms and new toolsets are now part of the picture, and the monitoring strategy needs to keep pace. The challenge isn't starting over, it's extending what you already have without throwing away the investment you've made.

Webinar: Beyond HaloPSA - Build the MSP dashboard you've always wanted

HaloPSA is the operational backbone for many MSPs. But when your reporting is limited to what the built-in tools can surface, you end up exporting data, building manual reports, or switching between your PSA, RMM, and other tools just to answer basic questions. In this webinar, our DevRel Engineer, Dan Watts, shows you how to build live SquaredUp dashboards directly on top of HaloPSA, pulling in data from your RMM and other tools alongside it. The result is a single, real-time view of the metrics that matter most to your team and your clients.