Microsoft Teams Integration with ServiceDesk Plus
Learn how to configure #MicrosoftTeams with ServiceDesk Plus, and leverage the collaboration app from Microsoft as an additional channel for IT and enterprise support.
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Request management in ServiceDesk Plus
Are ineffective #ITSM technologies or inadequate fulfillment processes standing in the way of your request management strategy? Reshape your #request_management approach with ServiceDesk Plus. With smart automations and an intuitive self-service portal, you can now stay on top of all service request tickets and deliver a better experience for your end-users.
Vulnerability Management with ManageEngine Vulnerability Manager Plus
Vulnerability management is the cyclical process of identifying, evaluating, treating, and reporting on threats and vulnerabilities across your network endpoints. In this video, we take an in-depth look at the exhaustive threat and vulnerability management features of ManageEngine Vulnerability Manager Plus.
Building an enterprise service desk with multiple service desk instances on ServiceDesk Plus
In this session of the #Masterclass: Advanced Series, we'll look at how enterprise service management (#ESM) works in ServiceDesk Plus. You will learn how to integrate and manage different instances for different business functions using ServiceDesk Plus' ESM features. Watch the video to learn the fundamentals of building your own enterprise service desk and running it efficiently with #ServiceDeskPlus.
Data security in the digital workspace
In this session we talk about how to secure user applications at different endpoints. Learn how to secure your data in transit and data at rest.
UEM for the new normal
Join us as we view endpoint management through the lens of compliance and learn how to flexibly manage endpoints in the cloud era.
Masterclass: Advanced series session 2 - Build a high velocity incident response tool chain
In this session of the advanced masterclass series, you'll learn how to link ServiceDesk Plus to the ManageEngine operations tool chain and how to operate an analytics-driven service desk. You'll also learn about features that will help you separate management and bureaucracy, enabling you to accelerate your service desk operations.
Masterclass: Advanced series Session 2 - Hack your service desk for the new normal (Cloud)
In this session of the advanced masterclass series, you will discover ways to adapt your service desks to the current crisis and learn how integrations with Microsoft Teams, Jira and Slack work in the cloud version of ServiceDesk Plus.
Masterclass: Advanced series Session 1 - Hack your ServiceDesk Plus for the new normal
Learn a few advanced features of ServiceDesk Plus that enable you to create a virtual office experience for your requesters and technicians. Masterclass+ is a webinar series focussed on training ServiceDesk Plus administrators on advanced features, configurations, and integrations.
SupportCenter Plus 11.0 demo: The help desk software for world-class customer support
The all-new #SupportCenterPlus 11.0 brings a brand-new UI, some exciting new features and functionalities that's sure to take your #customersupport several notches higher and provide unparalleled customer experience. In this webinar, we'll be doing a product walk-through while discussing all the key features along with it. Account and contact management: Deliver personalized services with a multi-tenant architecture for managing accounts and contacts.