Operations | Monitoring | ITSM | DevOps | Cloud

Responsibilities have increased for many employees over the last year. The combination of job pressures, new virtual work environments, and personal responsibilities has caused employees to feel overwhelmed. In a 2021 Indeed survey, 52% of employees reported feeling burned out, up from 43% a year earlier. For individuals in roles that serve the entire enterprise—such as human resources and legal—this administrative work compounds quickly.

When I transitioned from working in higher education to working for the city of Santa Monica in 2017, I was shocked to find a reliance on paper-based, manual processes. That’s not what you’d expect from a city government with a $40 million municipal fiber network providing ultrafast broadband. It got me thinking about our citizen experience and how we should improve it to provide secure, anytime, anywhere access to services for our 93,000 constituents.

This blog is the third in a four-part series on infrastructure automation for government agencies that are modernizing digital systems while grappling with budget and staffing constraints and the challenges of COVID-19. The COVID-19 pandemic moved up the timeline for digital transformation projects considerably.

Last year, European organizations spent $300 billion on digital transformation, according to IDC. Yet, only one in four businesses is realizing an appropriate return on investment (ROI) from it.

Josh Chessman, Senior Analyst at Gartner, spoke at SquaredUp Live 2021 on the future of IT operations (IT Ops) monitoring and how monitoring teams need to change to get there. Here are some of the highlights from his talk.