In a world where everything comes down to moments of truth, teams must respond to issues and opportunities in seconds. Rising customer expectations demand real-time response, and effective DevOps and ITOps shouldn’t just be tied to laptops and desks.

When we introduced ‘remote actions’ in 2012, i.e. the execution of IT automation tasks from your smartphone, we aimed at empowering the mobile (IT) workforce of the future. We aimed at relieving IT people from being bound to their desks, notebooks and PCs.

For more than 20 years, Pacific Disaster Center (PDC) has been an innovator and leader in information and communication technology to reduce disaster risk and provide humanitarian assistance to those around the world affected by natural disasters.

ITIL incident management aims to manage the lifecycle of all incidents. And the simple goal is rapid response and resolution, hence IT uptime, as modern IT is the backbone of a rapidly growing number of processes. Enterprise Alert is the perfect tool to accelerate and mobilize critical parts of the incident management process. It has a significant impact on the effectiveness and efficiency of handling time-sensitive and major incidents.

As the year draws to a close, for many of us this is a time to slow down, kick back and look forward to holiday time. For others, the work certainly isn’t done yet. The “S” word comes down to bear. Like it or not, this time of year – it’s all about the Shopping.

It’s time for change – my first insight from GartnerIO, 2018. During my flight to Vegas I remembered that this was probably my 15th visit to a conference in Vegas (but who can really count…after a few, it all starts to blur together). What I do remember though is that, in each of these conferences, there was one very shiny buzzword. The reason I remember this so well is because, while everyone agreed on what the buzzword was, there was no consensus on what that word meant!