Potsdam, Germany
Mar 31, 2020   |  By Derdack
We’ve already heard from a couple of customers that continuous operation of critical IT is a ‘must’ in our turbulent times. Not only to facilitate remote work and home office for an unprecedented number of workers but also to keep critical IT infrastructure going. Our customers attest that Enterprise Alert is most critical for them in today’s challenging times and it helps them to stay afloat and be fully operational from their home offices.
Mar 25, 2020   |  By Derdack
Ever since the release of our Teams Integration blog we have received requests from customers on whether we can provide the same functionality for Slack. And the use cases actually are very similar – it is always about an efficient and pragmatic approach to logging issues and tickets that came up during the night by leveraging existing infrastructure and without adding more clutter.
Feb 6, 2020   |  By Derdack
Enterprise Alert is the leading enterprise-class software in automated communication and incident response providing push notifications, SMS text messages, voice calls and emails to deliver instant notifications. With two-way smart connectors, built-in duty scheduling, customizable escalation workflows, and remote actions there is not a worry that critical events are not received and are handled in a timely manner.
Feb 3, 2020   |  By Derdack
One of our customers came to us asking for a way to easily log tickets created during the night shifts in order to allow team members to be up to date on any nightly occurrences even when the On-Call staff hadn’t been at the office yet. Our initial suggestion was to just send a broadcast message to the team members inboxes but due to concerns that such a setup would just add clutter we investigated alternate ways of providing this functionality.
Dec 2, 2019   |  By Derdack
Aquafin is a Belgian company with over 1,000 employees that was established by the Flemish Region in 1990 for the purpose of expanding, operating and pre-financing the wastewater treatment infrastructure in Flanders. Aquafin collects household wastewater from the municipal sewers and transports it to wastewater treatment plants, where it is treated in accordance with European and Flemish standards.
Mar 12, 2020   |  By Derdack
This video explains how to route alerts to specific users using category subscription. This is for instance useful to route alerts based on responsibilities or skills.
Mar 11, 2020   |  By Derdack
How to use the ExternalID parameter and outbound webhook to sync the alert status back (custom 2-way integration)
Jun 28, 2019   |  By Derdack
Emergency Notifications and Callouts with Enterprise Alert
Mar 29, 2019   |  By Derdack
Follow-the-Sun Scheduling in Enterprise Alert
Mar 26, 2019   |  By Derdack
Multi-Tenancy in Enterprise Alert