BigPanda Year End 2018
2018 has been incredible for our Pandas! We grew our team, achieved amazing things and bonded along the way. We can’t wait to see what 2019 has in store for us.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Incident Management
The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
A Customer Centric Approach To Incident Response
When it comes to Software as a Service (SaaS), incident response and resolution (or there lack-of) is often the make-it-or-break-it moment for your customers that either leaves them enamored with your company culture, or dejected and looking for an excuse to leave.
The Cost of Operational Immaturity
Digital operational maturity is defined as an organization’s effectiveness at real-time work and ability to focus on performance metrics that improve as the organization becomes more adept at responding to incidents. Based on extensive research and nine years of industry data, in conjunction with a survey of 600+ respondents from across industries, PagerDuty developed a model that identified the four following levels of operational maturity.
Jira Ops timeline feature
The Jira Ops timeline is great for getting team members up to speed fast during an incident and giving stakeholders a clear record of what’s happening in the response effort.
Get to Know Jira Ops and QA Combined
Jira Ops is a unified incident command center to give IT Ops and DevOps teams a single place for incident response coordination. This video walks you through a full Jira Ops demo, including how to use Jira Ops with your team. And how to manage a full incident workflow, from first alert to resolution and postmortem.
Intro to Opsgenie, December 19th
Watch for an overview of Opsgenie and learn how our modern alerting and incident management platform improves how quickly and effectively Dev and Ops teams respond to issues.
The Key to Keeping Stakeholders Informed during Incident Management
Keeping stakeholders informed and engaged during a service disruption is a critical part of incident management. Now with free stakeholder licenses from Opsgenie, all of the key people in your organization can view service status pages and receive communications for incidents that affect them.
At the Center of Real-Time Operations: Using PagerDuty's new Atlassian Integrations
Over 3,000 Atlassian users count on PagerDuty’s 300+ integrations to power their end-to-end real-time digital operations—and we’re excited to launch a comprehensive set of integrations for the Atlassian suite, which allows Atlassian users to add PagerDuty’s real-time digital operations capabilities to their everyday work.
IBM & PagerDuty: Driving Real-Time Operations Excellence
PagerDuty has been in the business of real-time work for almost a decade, and we’ve developed a maturity model that complements DevOps benchmarks and research such as the DORA State of DevOps report. The model uniquely focuses on real operational practices implemented by best-in-class organizations, including key criteria for success across the domains of culture, knowledge sharing, customer orientation, and technology.
OpsRamp + #ServiceNow: Intelligent Incident Management
Learn how our bi-directional ServiceNow integration helps you identify problems rapidly, accelerate service response, and alert proactively across the entire incident lifecycle.