Falls Church, VA, USA
Mar 23, 2020   |  By Blake Thorne
A lot of teams are asking us about how to do incident management when you’re suddenly remote. We understand. Going remote can be scary, and few things are scarier than having a service outage you aren’t prepared for. Nobody wants to be in a situation where an important service going down and the engineer who can help isn’t answering on Slack. And if your company isn’t used to working remotely, it can be harder than ever to be on the same page during an incident.
Feb 28, 2020   |  By Serhat Can
Setting and tracking key performance indicators based on the right data can help incident management teams reduce the impact of incidents and strengthen the business. But what exactly is the right data? That can be a deceptively tricky question. Incidents are complex, and no two are exactly the same – and your KPIs must reflect this complexity.
Jan 28, 2020   |  By Shaun Pinney
Atlassian and Opsgenie are among the most popular apps in the Okta network this year, according to a new report from the security company. From the report: Okta’s Business @ Work 2020 Report takes an in-depth look at how organizations and people work, exploring industries and customers, and the applications and services they use to harness productivity.
Dec 9, 2019   |  By Serhat Can
When Opsgenie and Slack team up, incident management is smoother and more intuitive. With this powerful integration, users are enabled to rapidly respond to and resolve alerts directly from Slack, using buttons or /genie commands to mute notifications, get alert details, view on-call schedules, and much more. Here are some best practices to help teams avoid alert fatigue but always stay informed.
Dec 2, 2019   |  By Shaun Pinney
Utilizing ChatOps for issue resolution isn’t new, but the benefits of using a single tool for communicating and resolving issues gives it lasting power. The ChatOps model enables teams to take action on their day-to-day work directly from collaboration platforms, including Microsoft Teams. Since many Dev and ITOps folks are using Microsoft Office 365 for their daily work, it was a natural next step for Opsgenie to align with Microsoft Teams.
Nov 7, 2018   |  By
The way people communicate during “peacetime” and “wartime” is very different. When at peace, we are able to be more casual and creative with the words we use. During wartime, this changes. Language must be specific, direct, and actionable in order to communicate clearly to identify an issue and what actions need to be taken, by who.
Sep 13, 2018   |  By
Download OpsGenie's latest white paper to learn ways in which OpsGenie assists in tracking on-call time to provide compensation regardless of the approach chosen.
Aug 29, 2018   |  By
Learn how to evaluate the best solution for your organization’s needs by understanding what feature sets to look for and questions to ask when evaluating alerting and incident management tools.
Jul 12, 2018   |  By
Optimize IT Operations and drive business value. This eBook describes the challenges of incident management and provides advice on creating operational efficiencies that drive business value.
Jun 20, 2018   |  By
OpsGenie has deep integrations with AWS Services — ensuring that IT engineers and Dev and Ops teams acknowledge and resolve problems as quickly as possible.
Feb 19, 2020   |  By Opsgenie
Brief excerpt from our joint webinar with AWS covering Opsgenie and AWS Security Hub.
Feb 6, 2020   |  By Opsgenie
Take a brief tour of Opsgenie's Mobile app. Available for both iOS and Android— easily manage alerts, incidents, on-call schedules, and more directly from the app itself.
Dec 17, 2019   |  By Opsgenie
Easily manage alerts and remediate incidents faster directly from your Teams channel. Watch this brief video for a demo and easy set up instructions.
Nov 8, 2019   |  By Opsgenie
Easily use Zoom for a video conferencing during an incident directly from our ICC. Watch this video for a quick demo and to learn how to get set up.
Oct 22, 2019   |  By Opsgenie
Watch this brief video to learn how to use alert policies in Opsgenie to increase alert quality and reduce alert fatigue.